Quality Assurance Manager

Thrive Companies•Columbus, OH

49d•Onsite

About The Position

The Quality Assurance Manager is responsible for elevating and protecting quality standards across the entire Thrive portfolio. This position ensures operational excellence, asset integrity, and a high-quality resident and guest experience. The Quality Assurance Manager serves as a critical bridge between Construction, Community Management, Facilities and Experience, ensuring seamless transitions, reducing repeat failures, and driving long-term asset performance. The ideal candidate combines a strong construction foundation with multi-family operational experience and brings a coaching mindset, analytical skillset, and a sharp eye for quality.

Requirements

High school diploma or equivalent required
5+ years of progressive experience in multifamily property management, construction, quality assurance, warranty services, hospitality, or related operational leadership roles.
Strong construction background preferred.
Experience in multifamily required; additional experience in hospitality a plus.
Demonstrated ability to analyze operational data, including work order trends and performance metrics.
Ability to read and interpret construction drawings and building documentation strongly preferred.
Proficiency with property management and project management software.
Exceptional eye for details and high-quality standards.
Coach mindset with the ability to influence behavioral change.
Highly organized, self-directed, and comfortable operating across multiple sites.
Strong written and verbal communication skills, with the ability to build trust across the organization.

Nice To Haves

Bachelor’s degree in Property Management, Construction Management, Facilities Management, Engineering, or related field preferred.

Responsibilities

Conduct routine site quality assurance reviews across the portfolio.
Participate in unit walks, construction site walks, model inspections, and conduct spot checks to proactively identify where quality improvements efforts should be made.
Evaluate unit interiors, common areas, amenity spaces, back-of-house areas, exterior appeal, and overall asset condition.
Assess compliance with Thrive operational standards, brand standards, and maintenance expectations.
Identify recurring deficiencies and operational breakdowns.
Develop scalable solutions that eliminate repeat failures.
Create and refine inspection protocols, scorecards, and reporting tools.
Ensure consistency in execution across all communities.
Support standardization of best practices in facilities, safety compliance, and resident experience.
Assess preventative maintenance programs and work order trends.
Review site-level maintenance practices to ensure long-term asset preservation.
Maintain centralized quality assurance documentation and reporting systems.
Track implementation of corrective actions and verify sustained improvement.
Produce detailed inspection reports with actionable recommendations.
Track trends across the portfolio, including recurring deficiencies and improvement opportunities.
Deliver executive-level summaries on asset condition, risks, and quality performance metrics.
Translate site observations into data-driven insights that inform operational strategy.
Partner closely with leaders and business owners to ensure cross-functional efficiency and expectations across the organization.
Coach teams on improving execution and preventing recurring issues.
Develop and deliver training programs on quality standards and process adherence.
Serve as a mentor to help teams build long-term capability rather than dependency.
Develop and refine quality assurance programs tailored to multifamily operations.
Identify opportunities to reduce resident complaints, maintenance backlogs, and operational inefficiencies.
Partner with leadership to drive repeatable, scalable quality processes across the portfolio.
Other duties as assigned.