Quality Assurance Manager
About The Position
Standard Printing Company is seeking a Quality Manager to lead the continued development of its ISO 9001 quality management system and own customer complaint resolution. The ISO program is in its early stages, and this role will build the structure, documentation, and discipline required for a mature, audit-ready system. The Quality Manager will investigate and respond to customer complaints, lead corrective and preventive actions with leadership and production, train operators on quality standards and inspection techniques, and drive improvement across departments without direct authority. The role offers ownership and visibility to leadership in an established offset and digital commercial printing company.
Requirements
- 3–5 years of experience in manufacturing or printing quality management.
- Demonstrated ability to manage customer complaint resolution professionally and quickly.
- Knowledge of ISO 9001 systems and quality documentation practices.
- Strong communication and leadership skills, including the ability to influence across departments without direct authority.
- Proficiency in Microsoft Office.
Nice To Haves
- Experience building or maturing an ISO 9001 quality management system is strongly preferred.
- Experience with ERP or QMS systems is preferred.
- ISO 9001 Internal Auditor or Six Sigma certification is a plus.
Responsibilities
- Lead the development and maturation of the ISO 9001 Quality Management System, including processes, documentation, and audit readiness.
- Own customer complaint resolution end-to-end, including prompt investigations, root-cause analysis, and clear written responses to customers and internal stakeholders.
- Serve as the primary point of contact for sales on quality-related customer concerns, providing timely responses and consistent follow-up.
- Establish and maintain document control, calibration records, and quality documentation to support ISO certification.
- Lead internal and external audits as the ISO system matures.
- Partner with leadership and production to develop and implement corrective and preventive actions (CAPA).
- Train and mentor production operators in quality processes and visual inspection techniques.
- Collaborate with shift leads to ensure consistent quality standards across departments.
- Drive continuous improvement initiatives to reduce waste, defects, and rework.
Benefits
- Competitive salary based on experience.
- $2,000 hiring bonus.
- Medical, dental, and vision benefits available from the first day of employment.
- 401(k) with company match, available from the first day of employment.
- Generous paid leave and holidays.
- Growth and development opportunities, including ownership of a quality program and visibility to leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
