Quality Assurance Manager

MSD•Irving, TX

6d•$96,200 - $151,400

About The Position

The Quality Manager is a hands-on position responsible for building a Quality Management System (QMS) and championing quality by design and continuous improvement. The role supports high quality standards throughout product processing, testing, packaging, storage, and distribution, and helps ensure a compliant, on-time, reliable supply to customers. The operation is not subject to regulatory guidelines, so regulatory expertise is not required. The position partners with internal manufacturing facilities, external contract manufacturers, and suppliers to support an interdependent global manufacturing network. It receives direction from the Associate Director of Operations, interfaces across functional areas, and interacts daily with senior leadership. The role also provides engineering and technical support for current products and launches, and serves as the quality representative on capital projects.

Requirements

Bachelor of Science degree in Mechanical or Industrial Engineering, or equivalent work experience may be considered.
Five or more years of quality engineering experience in a manufacturing environment is preferred.
Effective written and verbal communication skills.
Strong supervisory and leadership skills, including experience leading a team.
Experience with SAP ERP systems.
Ability to manage a changing workload and complete tasks independently.
Analytical problem-solving and decision-making skills, including a logical approach and the ability to act despite obstacles or ambiguity.
Ability to understand technical specifications and requirements.
High proficiency in Excel, Word, and PowerPoint.
Understanding of quality tools such as statistical process control, Pareto charts, 8D problem solving, FMEA, GR&R, FAI, CPK, and PPAP.
Ability to lead and facilitate training and continuous improvement initiatives.
Ability to work with business customers at all levels in a highly dynamic environment.
Comfort working across teams, including functional and procurement leadership teams.
Willingness and ability to work flexible hours.

Nice To Haves

Familiarity with Power BI and Access.
BS degree in Mechanical or Industrial Engineering is preferred.
Quality engineering experience in a manufacturing environment is preferred.

Responsibilities

Support implementation of all Quality processes and coordinate Quality activities for the assigned manufacturing unit.
Analyze quality data and recommend areas for improvement.
Develop and implement improvements through Kaizens.
Work with Engineering to influence technical design decisions, meet custom product requirements, and achieve business objectives.
Implement containment and corrective actions, follow up on quality issues, facilitate responses to findings, and handle Quality case documentation.
Lead problem-solving activities to investigate nonconformities.
Serve as the Quality liaison with support groups and cross-functional teams.
Coordinate Quality training.
Serve as the primary liaison for supplier quality activities.
Write, review, and approve Standard Operating Procedures, controlled job aides, control procedures, Quality standards, and related documentation.
Promote company strategic, departmental operational excellence, and manufacturing regulatory initiatives.
Act as the quality representative on capital projects.
Provide engineering and technical support for current products and new product launches.
Interface with customer quality representatives about quality problems and ensure effective corrective action is implemented.
Interpret customer specifications and requirements.
Maintain internal and external supplier quality levels.
Design and implement methods for process improvement, testing, and inspection.
Develop and analyze quality metrics and initiate changes as needed.