Quality Assurance Manager
About The Position
Maximus is currently hiring a Quality Assurance Manager to support a Medicaid Eligibility program within the State and Local sector onsite in Topeka, KS. The Quality Assurance Manager will oversee quality assurance programs, ensure compliance with contractual and regulatory standards, and drive continuous improvement initiatives across operations. In this role, the Quality Assurance Manager will monitor performance, analyze quality trends, implement corrective actions, and leverage standardized quality tools and processes to enhance service delivery and ensure client expectations are consistently met. This position is contingent upon contract award.
Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Experience managing direct reports remotely, as well as multiple training sessions virtually.
- Experience with designing, implementing and reporting customer satisfaction surveys.
- Experience with standardized quality tools.
- Experience with call and voice monitoring platforms.
- Experience with a large-scale telephony system.
- Experience with Client Relationship Management (CRM) platforms.
- Experience with contract compliance and quality platforms.
- Experience with statistical processes.
- Must be willing and able to work onsite in Topeka, KS.
- Must be willing and able to accept an offer that is contingent upon award.
Nice To Haves
- Lean Six Sigma experience with a minimum of Yellow Belt Certification.
- Medicaid program knowledge and experience highly preferred.
Responsibilities
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
Benefits
- Regular bonuses based on performance
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
- Life insurance benefits
- Discounts on Auto, Home, Renter's, and Pet insurance.
- 401K Retirement Savings plan and Company Matching.
- UTO, Holidays, and sick leave
- Short and Long Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement
- Employee Perks and Discounts
- Maximus Wellness Program and Resources
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
