Quality Assurance Manager - Women’s Apparel (QA Import)

Reformation • Los Angeles, CA

8d • $70,000 - $77,000 • Onsite

About The Position

The Manager of Quality Assurance is responsible for driving product compliance and quality consistency across core QA processes — care label approvals, third-party inspection report review, fabric and garment testing, and high-return investigations for internationally produced product. This is a report-driven role: you are managing quality outcomes mainly through analysis and vendor communication, not physical warehouse inspection. You are the key communication link between overseas vendors, third-party inspection partners, internal QC, and the Production, Tech Services, Fabric, and Merchandising teams.

Requirements

• 4–6 years in Apparel Quality Control, QA, or Production.
• Experience managing offshore vendor quality through third-party inspection and testing programs.
• Strong knowledge of garment construction, fabric behavior, and inspection standards (AQL, inline vs. final audits).
• Demonstrated garment and fabric expertise — fabric performance knowledge (colorfastness, shrinkage, seam strength) is required.
• Ability to cross-reference complex data across BOMs, PIMs, Tech Packs, and lab reports.
• Intermediate Excel proficiency (vlookups, pivot tables).
• Familiarity with fabric performance standards (colorfastness, shrinkage, seam strength) and lab testing methods.
• Bachelor’s degree (Textiles, Apparel Manufacturing, or Supply Chain) or equivalent professional experience.

Nice To Haves

• Experience with NetSuite or PIM systems.

Responsibilities

• Review 3rd-party reports (QIMA, Intertek, Baak, etc.). Release passing shipments, troubleshoot workmanship/measurement issues for failures, and hold shipments missing approved TOP samples. Manage the 3-week audit plan and follow up on unscheduled vendor audits.
• Verify vendor-submitted labels against BOM, PIM, and Tech Packs. Identify discrepancies, request vendor corrections, and update PIM layouts to ensure total accuracy.
• Manage the end-to-end fabric and garment testing process. This includes reviewing overseas fabric reports, processing internal test requests (preparing yardage/forms), managing retests, and communicating rejection or replacement instructions to suppliers.
• Track TOP/Tech sample arrivals and build weekly QC capacity vs. demand charts to ensure the team stays ahead of incoming volume.
• Partner with Merch/Production to investigate high-return items. Coordinate inventory pulls, conduct measurement checks against original inspection results, and prepare samples/findings for executive review.
• Investigate escalated issues from Import Production, coordinate re-audits, and ensure vendors implement corrective actions to close out quality gaps.

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Competitive paid time off policies including vacation, sick leave, and company holidays
• Retirement planning support, including the option to invest in Environmental Social Governance-aligned funds
• Fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Donations to community efforts on a yearly basis
• Clothing discount
• Culture events (like our annual Ref Values week and Volunteer Time Off)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager