Quality Assurance Manager - Data Systems

Volunteers of America - Greater New York, Inc.•New York, NY

5d•$70,000 - $70,000•Hybrid

About The Position

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. The Quality Assurance Manager - Data Systems is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.

Requirements

Bachelor’s degree in a related field
Two years of experience in data quality and data systems
Demonstrated ability in the areas of written and verbal communication.
Training, audit and evaluation data collection and incident management skills.

Responsibilities

Manage, update and distribute agency dashboards
Monitor and manage the quality assurance help desk.
Manage, monitor and analyze agency outcomes.
Review and respond to agency-wide incident reports.
Training necessary agency workforce on incident identification, writing and reporting.
Participate and assist in the development of ongoing staff training for the electronic health record.
Support the AVP of Research & Evaluation and the Senior Director of Research & Evaluation/Corporate Privacy Officer in daily operations.
Perform other related duties as requested.