Quality Assurance Manager – Adhesives Manufacturing

Intermedia Group • Bay Point, CA

3d • $125,000 - $190,000

About The Position

This position is with our client’s Adhesive Technologies business unit – (adhesives, sealants and functional coatings).

Requirements

• Bachelor's Degree
• engineering
• incident investigation
• root-cause-analysis
• quality management systems
• quality international standard
• HACCP
• quality core tools
• continuous improvement
• six sigma, DMAIC
• 8D
• FMEA

Responsibilities

• Develop and implement quality plans and processes to support the overall quality strategy of company customers.
• Ensure that customer requirements are met and customer satisfaction is continuously improved.
• Drive initiatives to reduce customer complaints and manage response plans when quality components do not meet expectations.
• Provide training to ensure adherence to customer quality processes and tools throughout the organization.
• Oversee customer quality processes including scorecards, specifications, complaints, portals, questionnaires and contracts.
• Coordinate responses to customer requests with key internal contacts as needed.
• Supports certification audit preparation, internal and external quality audits, and executes customer specific requirements.
• Serve as the regional Quality Key Account Manager (KAM) for assigned customers and support the Global Quality Key Account Manager.
• Drive the proper utilization of the global customer requirements and customer satisfaction database.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager