Quality Assurance Management Analyst Supervisor

Dauphin County • Harrisburg, PA

6d • Onsite

About The Position

The Dauphin County Human Services Director's Office is currently accepting applications for a full-time, day shift position of Quality Assurance Management Analyst Supervisor. This position performs supervisory and responsible technical analytical work related to the analysis of child welfare and older adult services. Work involves supervising the Quality Assurance Unit staff in conducting studies, gathering background data, conducting interviews, case record reviews, case record meetings, inspections, analyzing data, developing conclusions and recommendations, and preparing oral and written reports. The Quality Assurance Management Analyst Supervisor manages all activities related to case record reviews and helps build the infrastructure for a culture of continuous improvement among all staff. The position requires knowledge of statistics and the proper methods to collect data, employ the correct analyses, and effectively present the results. Work includes meetings and discussions with departmental officials to review results, to furnish sound case management analysis techniques, and to ensure optimization of internal services and processes. The QA Management Analyst Supervisor is a member of the Supervisors group and shall attend monthly supervisor meetings within all Human Services departments, as directed. The employee may exercise independent judgment in planning and directing the work of subordinates and in making technical decisions. Completed work is routinely reviewed by the Director of Human Service Initiatives in collaboration with the Human Services’ Administrators.

Requirements

• Three years of progressively responsible experience in technical management analysis work which included evaluating work methods, procedures or organizational structures.
• A bachelor's degree.
• Knowledge of statistics and the proper methods to collect data, employ the correct analyses, and effectively present the results.
• A valid driver’s license and positive driving record at the time of hire.
• A favorable criminal background check, child abuse and FBI clearances, as well as favorable references at the time of hire.
• Proof of a valid Pennsylvania driver’s license within 60 days from the date of hire (or an alternative form of identification if not eligible for a PA driver's license and driving is not an essential function).

Responsibilities

• Supervising the Quality Assurance Unit staff in conducting studies, gathering background data, conducting interviews, case record reviews, case record meetings, inspections, analyzing data, developing conclusions and recommendations, and preparing oral and written reports.
• Managing all activities related to case record reviews.
• Building the infrastructure for a culture of continuous improvement among all staff.
• Attending monthly supervisor meetings within all Human Services departments, as directed.
• Exercising independent judgment in planning and directing the work of subordinates and in making technical decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager