Quality Assurance Lead

EMINENT•Cerritos, CA

4d•Onsite

About The Position

The Lead is responsible for leading the daily operations of the team ensuring staffing, productivity, workload, and workflow needs are effectively managed. The role provides employee leadership, coaching, and support, coordinates cross-functional operational needs, and oversees key processes to ensure items are processed accurately, efficiently, and in accordance with company standards.

Requirements

Strong organizational, time-management, and problem-solving skills
Effective leadership, communication, and employee coaching abilities
Ability to prioritize workload, manage staffing, and adjust to changing business needs
Strong attention to detail and follow-through
Ability to work collaboratively across departments and resolve operational issues
Ability to hold employees accountable while maintaining a positive and professional work environment
Ability to take ownership of assigned tasks and meet responsibilities without constant supervision
Knowledge of apparel construction and fabrication and various fashion categories
Ability to work successfully with any personality type
Ability to effectively present information in one-on-one and small group situations to employees of in English and Spanish
Ability to read/write and comprehend simple instructions, short correspondence, and memos in English and Spanish
3-4 years minimum experience working in a Production/QA/QC environment or lead position preferred
Microsoft Office Suite required
Technical fashion knowledge preferred
Understand and communicate effectively in English and Spanish

Responsibilities

Lead daily operations, including workload planning, employee assignments, workflow prioritization, and overall department execution
Monitor employee attendance, tardiness, timecards, staffing levels, and daily warehouse headcount to maintain accurate staffing records and coverage
Communicate employee schedules based on workload and business needs, adjusting staffing plans as necessary to support productivity and minimize overtime
Coordinate with warehouse leadership and partner departments to address staffing needs, operational priorities, and cross-functional support requirements
Monitor departmental communications and manage operational requests, including item transfers, pulls, discrepancies, and other department-related issues, escalating concerns when appropriate
Oversee the liquidation, donation, and discard process, ensuring items are properly reviewed, documented, sorted, and routed according to company guidelines
Support employee development and performance through regular coaching, feedback, monthly 1:1 meetings, 30/60/90-day evaluations, and annual performance reviews
Coordinate donation pickups, including scheduling with charitable organizations and ensuring donations and required documentation are properly collected
Maintain accurate employee and operational documentation, including attendance records, performance evaluations, 1:1 documentation, timecard corrections, and disposition records
Collaborate cross-functionally with warehouse teams and leadership to resolve operational needs and support department productivity and service levels
Assist in other areas in department as needed