Quality Assurance Lead

EMINENT, INC.•Cerritos, CA

2d•$21 - $23•Onsite

About The Position

REVOLVE is a next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. The Lead is responsible for leading the daily operations of the team ensuring staffing, productivity, workload, and workflow needs are effectively managed. The role provides employee leadership, coaching, and support, coordinates cross-functional operational needs, and oversees key processes to ensure items are processed accurately, efficiently, and in accordance with company standards. At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

Requirements

3-4 years minimum experience working in a Production/QA/QC environment or lead position preferred
Microsoft Office Suite required
Understand and communicate effectively in English and Spanish

Nice To Haves

Technical fashion knowledge preferred

Responsibilities

Lead daily operations, including workload planning, employee assignments, workflow prioritization, and overall department execution
Monitor employee attendance, tardiness, timecards, staffing levels, and daily warehouse headcount to maintain accurate staffing records and coverage
Communicate employee schedules based on workload and business needs, adjusting staffing plans as necessary to support productivity and minimize overtime
Coordinate with warehouse leadership and partner departments to address staffing needs, operational priorities, and cross-functional support requirements
Monitor departmental communications and manage operational requests, including item transfers, pulls, discrepancies, and other department-related issues, escalating concerns when appropriate
Oversee the liquidation, donation, and discard process, ensuring items are properly reviewed, documented, sorted, and routed according to company guidelines
Support employee development and performance through regular coaching, feedback, monthly 1:1 meetings, 30/60/90-day evaluations, and annual performance reviews
Coordinate donation pickups, including scheduling with charitable organizations and ensuring donations and required documentation are properly collected
Maintain accurate employee and operational documentation, including attendance records, performance evaluations, 1:1 documentation, timecard corrections, and disposition records
Collaborate cross-functionally with warehouse teams and leadership to resolve operational needs and support department productivity and service levels
Assist in other areas in department as needed