Quality Assurance IT Analyst

Orlando Utilities Commission•Orlando, FL

9d•Hybrid

About The Position

OUC is hiring two Quality Assurance IT Analysts for its Technology division and expanding Quality Engineering team. The analysts develop and execute manual and automated test strategies, plans, scripts, and cases to help ensure that applications, services, and systems are robust, scalable, and defect-free throughout the Software Development Life Cycle (SDLC). They work under the guidance of Senior QA Analysts and collaborate with cross-functional teams to validate business and functional requirements, monitor and report testing progress, document defects, escalate issues, and identify opportunities to improve QA processes. One position will focus primarily on manual testing with some automation exposure; the other will focus on developing and executing automated test scripts within broader CI/CD practices. The work involves a diverse enterprise technology environment, including Oracle Utilities Customer Care and Billing (CC&B) and Meter Data Management (MDM), OpenText ALM, UFT, Call Master, RIA/RTA, web and wireframe testing, IVR, and SQL. Testing may include functional, regression, system, integration, performance, and load testing where applicable. The role also includes reviewing business and technical documentation, managing test environments and data, establishing quality metrics and entry/exit criteria, supporting defect triage, and preparing status and defect reports. The position is based at OUC’s Reliable Plaza in Orlando, Florida, and offers a hybrid work schedule. OUC describes itself as an industry-leading municipal utility committed to innovation, sustainability, and serving its community. Applicants must be legally authorized to work in the United States at the time of application; OUC does not sponsor employment visas for internship or full-time positions.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), Engineering, or a related field; an equivalent combination of education, certifications, and experience may substitute on a 1:1 basis.
At least three years of software quality assurance experience, including manual and/or automated testing, defect creation, tracking, analysis, and progress reporting.
Ability to develop test plans, test strategies, test scenarios, and test cases.
Experience navigating and documenting SDLC artifacts in both Agile and Waterfall environments.
Ability to interpret and test against business and functional requirements.
Working knowledge of QA testing practices and SDLC documentation for Waterfall and Agile methodologies.
Working knowledge of testing tools and enterprise applications, including OpenText ALM, UFT, Call Master, RIA/RTA, Oracle Utilities CC&B and MDM, web and wireframe testing, IVR, and SQL.
Ability to demonstrate software quality assurance competencies.
Ability to understand and apply governmental accounting practices in maintaining financial records.
Effective verbal and written communication skills.
Ability to perform arithmetic computations with whole numbers, fractions, and decimals and compute rates, ratios, and percentages.
Ability to use Microsoft Office Suite, including Outlook, Excel, and Word, and standard office equipment.
Applicants must be legally authorized to work in the United States at the time of application.

Nice To Haves

Experience with Jira, Jenkins, and broader CI/CD practices and tools.
Exposure to PragmaCAD, Outage Management System (OMS), or additional IVR platforms.
Strong coding or scripting capability in automation-related languages such as Groovy, Java, or Visual Basic.
Familiarity with Oracle Utilities MDM, PragmaCAD, or OMS.
Familiarity with related industry, organizational, and departmental policies, practices, procedures, legal guidelines, ordinances, and laws.

Responsibilities

Create automated and manual tests based on project requirements and defined test scenarios.
Execute test cases using OpenText ALM, UFT, Call Master, RIA/RTA, or other automation tools.
Analyze business requirements and prepare testing documentation, including traceability matrices, test plans, scenarios, cases, and automated test scripts.
Analyze business process flows, wireframes, technical designs, and other technical documentation to define testing requirements and methods.
Develop, maintain, and execute manual test cases and automated test scripts.
Design, administer, and execute functional, regression, system, integration, performance, and load testing where applicable.
Configure and maintain testing environments, including creating and updating test data.
Establish quality metrics and methods for tracking testing progress, including entry and exit criteria.
Conduct audits and reviews to ensure adherence to QA standards and processes.
Document acceptance criteria to support client validation and project sign-off.
Participate in defect reviews, support defect triage, and recommend solutions where possible.
Prepare and deliver daily status and defect reports for management and project stakeholders.
Attend project meetings and perform other duties as assigned.
Monitor and report testing progress and escalate issues to management.
Identify opportunities to improve current QA processes and contribute to future enhancements.
Contribute to quality initiatives while executing work directed by Senior QA Analysts.

Benefits

Competitive compensation.
Low-cost medical, dental, and vision benefits.
Paid life insurance premiums with no probationary period.
Hybrid Retirement Program with a fully funded cash balance account, defined contribution with employer matching, and a health reimbursement account.
Generous paid vacation, holidays, and sick time.
Paid parental leave.
Educational Assistance Program, including tuition reimbursement.
Paid memberships in professional associations.
Paid conference and training opportunities.
Wellness incentives and free access to on-site OUC fitness facilities.
Access to family-oriented recreational areas.
Hybrid work schedule.