Quality Assurance IT Analyst

Orlando Utilities Commission (OUC)•Orlando, FL

1d•$84,000 - $105,000•Hybrid

About The Position

OUC is hiring two Quality Assurance IT Analysts for its Technology division and expanding Quality Engineering team. The role develops and executes manual and automated testing strategies, plans, scenarios, scripts, and test cases to help deliver reliable, high-quality software applications throughout the full Software Development Life Cycle (SDLC). Analysts validate business and functional requirements, document and track defects, monitor testing progress, report results, and identify opportunities to improve QA processes. Work is performed under the guidance of Senior QA Analysts and in collaboration with cross-functional teams. One position focuses primarily on manual testing with some automation exposure; the other focuses on creating and executing automated test scripts within broader CI/CD practices. The role uses enterprise systems and tools including Oracle Utilities Customer Care and Billing (CC&B) and Meter Data Management (MDM), OpenText ALM, UFT, SQL, and IVR. The position is based at Reliable Plaza in Orlando, Florida, and is described as a hybrid work schedule. The work is performed in an office environment without disagreeable working conditions. Physical requirements include sitting, constant speaking and hearing, writing, typing, detailed inspection, and repetitive motions. Applicants must be legally authorized to work in the United States at the time of application; OUC does not sponsor employment visas for internship or full-time positions.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), Engineering, or a related field; an equivalent combination of education, certifications, and experience may substitute on a 1:1 basis.
At least three years of software quality assurance experience, including manual and/or automated testing, defect creation, tracking, analysis, and progress reporting.
Ability to develop test plans, test strategies, test scenarios, and test cases.
Extensive experience navigating and documenting SDLC artifacts in Agile and Waterfall environments.
Ability to interpret and test against business and functional requirements.
Working knowledge of software testing and QA documentation, tools, applications, policies, practices, procedures, and applicable legal guidelines.
Hands-on experience with OpenText ALM, UFT, Call Master, RIA/RTA, Oracle Utilities CC&B and MDM, web and wireframe testing, IVR, and SQL.
Ability to demonstrate software quality assurance competencies.
Ability to understand and apply governmental accounting practices in maintaining financial records.
Effective verbal and written communication skills.
Ability to perform arithmetic computations, including rates, ratios, and percentages.
Ability to use Microsoft Office Suite, including Outlook, Excel, and Word, and standard office equipment.
Ability to develop test scripts using automation-relevant languages when applicable.

Nice To Haves

Experience with Jira, Jenkins, and broader CI/CD practices and tools.
Exposure to PragmaCAD, Outage Management System (OMS), or additional IVR platforms.
Strong coding or scripting capability in Groovy, Java, Visual Basic, or other languages.

Responsibilities

Create automated and manual tests based on project requirements and defined test scenarios.
Execute test cases using OpenText ALM, UFT, Call Master, RIA/RTA, or other automation tools.
Analyze business requirements and develop traceability matrices, test plans, test scenarios, test cases, and automated test scripts.
Analyze business process flows, wireframes, technical designs, and other technical documentation to define testing requirements and methods.
Develop, maintain, and execute manual test cases and automated test scripts.
Design, administer, and execute functional, regression, system, integration, performance, and load testing where applicable.
Configure and maintain testing environments, including creating and updating test data.
Establish quality metrics and methods for tracking testing progress, including entry and exit criteria.
Conduct audits and reviews to ensure adherence to established QA standards and processes.
Document acceptance criteria to support client validation and project sign-off.
Participate in defect reviews, support defect triage, and recommend solutions where possible.
Prepare and deliver daily status reports and defect reports for management and project stakeholders.
Attend project meetings.
Identify opportunities to improve QA processes and contribute to future enhancements.
Perform other duties as assigned.

Benefits

Competitive compensation; stated salary range is $84,000–$105,000 annually, commensurate with experience.
Low-cost medical, dental, and vision benefits.
Paid life insurance premiums with no probationary period.
Hybrid Retirement Program with a fully funded cash balance account, defined contribution with employer matching, and a health reimbursement account.
Generous paid vacation, holidays, and sick time.
Paid parental leave.
Educational Assistance Program, including tuition reimbursement.
Paid memberships in professional associations.
Paid conference and training opportunities.
Wellness incentives and free access to on-site OUC fitness facilities.
Access to family-oriented recreational areas.
Hybrid work schedule.