QUALITY ASSURANCE INCIDENT MANAGEMENT SPECIALIST

Arizona Department of Administration•Phoenix, AZ

23h•Hybrid

About The Position

The Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Quality Assurance Incident Management Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Investigation and fact finding methods.
Human Dynamics and organizational systems.
Routine letter and memo composition.
Effective interviewing and oral and written communication.
Maintaining and updating database files.
Ensuring conformity in day-to-day operations with department and division procedures.
Working with material of a technical and/or confidential nature.
Write, summarize and produce difficult and complex reports concisely.
Use various computer software applications (Word, Excel, Database systems, etc.).
Prioritize and meet time lines and assist with timely projects, reports, memos, etc.
Learn, interpret and apply Division programs, policies and procedures.
Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One (1) year of experience working with individuals with developmental disabilities or a vulnerable population.
Experience conducting investigations is highly desirable.
Experience utilizing various computer programs (e.g., Word, Excel, Database systems, etc.) preferred.

Responsibilities

Coordination of investigations, conducting investigations, and completing investigation reports. Compile reports and send via interoffice mail to each support coordinator.
Entry of incident report into the Incident Management Systems (IMS), notification of key personnel (including Support Coordination, Quality Assurance and Region Administration) of these incidents, and the tracking of this communication and follow up. Research each incident report through the Client Application database and the District Employee Directory in order to ensure member, vendor and internal distribution information is correct.
Conducts training and technical assistance for qualified vendors/service providers and division staff.
Drives to and from licensed settings to complete health and safety reviews.
Answers the incident reporting phone line and documents the calls via a call log, ensures entry into IMS. Follows up with the after hours emergency staff and the after hours administrator to ensure information is accurate and thorough for Quality Assurance review and possible entry into IMS. Follow up with vendors for written reports on incidents that were verbal notifications.
Receives incident reports via fax, email and verbal notification. Performs initial review for seriousness and priority before compiling for Quality Assurance Review.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities