Quality Assurance-Improvement Specialist

PROGRESS HOUSE INC•Placerville, CA

3d•$24 - $28

About The Position

The Quality Assurance-Improvement Specialist collaborates with the executive team to confirm interest in grants and other funding opportunities and execute project plans in response. The role also partners with the Program Director and Human Resources Director to guide overall program quality by auditing client charts and implementing necessary staff training and/or performance management procedures. The position manages grant and miscellaneous funding projects, including related administrative and bookkeeping tasks, project schedules and milestones, change requests, stakeholder communications, deliverables, and meetings. It also supports federal, state, and county funder quality assurance and improvement activities by reviewing client charts for documentation compliance, training and supporting counseling staff, coordinating monthly client surveys, and ensuring policies and procedures are established and followed, including those related to safety and security. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with two paid 10-minute rest breaks. The pay range is $24.00 to $28.00 per hour.

Requirements

A combination of three years of experience and/or education in substance abuse disorder treatment, psychology, counseling, social work, or a related field.
Strong verbal and written communication skills.
Strong problem-solving skills and the ability to quickly devise solutions and strategies.
Knowledge of administrative procedures.
Interpersonal skills.
Motivation and commitment to the organization's mission.
Effective research skills and knowledge of information sources.
Ability to multitask and work efficiently, with strong organizational skills and attention to deadlines.
Ability to learn regulatory requirements quickly and comply with funding requirements.
Demonstrated experience and success with grants and RFI/P/Q coordination and submissions.
Pre-employment investigative background check and drug test required.
Post-hire TB test required; a post-hire, pre-employment physical including a fitness-for-duty examination may also be required.

Responsibilities

Collaborate with the executive team to confirm interest in grants and funding opportunities and execute project plans in response.
Perform administrative and bookkeeping tasks, including managing invoices, purchase orders, inventory reports, and other financial documents.
Uphold project initiatives and monitor milestones, adjusting schedules where possible to meet scope requirements and deadlines.
Manage project change requests and collaborate with stakeholders, including the executive team, Board, and funders, to weigh risk and business need.
Ensure timely delivery of task commitments.
Maintain consistent communication with project stakeholders.
Prepare deliverables and submit them to grants or funders as directed.
Schedule and organize meetings.
Review client charts to ensure documentation compliance with funding parties.
Train new counseling staff and provide ongoing support for caseload management.
Coordinate the monthly client survey process and support client satisfaction in line with Progress House, Inc.'s mission, vision, and values.
Ensure policies and procedures are in place and adhered to, including safety and security.
Partner with the Program Director and Human Resources Director to guide program quality through chart audits and necessary staff training and/or performance management procedures.