Quality Assurance Field Auditor

Crescent Careers•Horseshoe Bay, TX

5d•Onsite

About The Position

The Quality Assurance Field Auditor is responsible for conducting independent, structured assessments to ensure the resort consistently meets established quality and presentation standards. This role evaluates facilities, furnishings, and staging across the property and provides data-driven insights and recommendations to leadership. The auditor partners closely with operational teams to address deficiencies, maintain compliance, and enhance the overall guest experience.

Requirements

High school diploma or GED required
Normal vision (with corrective lenses if required)
Ability to communicate effectively with guests, team members, and stakeholders

Nice To Haves

Minimum of 3 years of experience in hospitality or a related field preferred
Prior experience in quality assurance or familiarity with service and risk standards preferred
Strong written and verbal communication skills
Proficiency in Microsoft Office Suite, email, internet applications, and POS systems
Experience with Agilysys and UKG (UltiPro) is a plus
Luxury hospitality experience preferred

Responsibilities

Conduct objective on-site inspections to evaluate the quality, condition, and presentation of resort facilities and furnishings
Assess compliance with established standards and identify areas of non-compliance
Document findings and provide detailed reports, including analysis and recommendations, to the Resort Manager
Partner with operational departments to promptly resolve identified issues and maintain compliance
Develop and maintain standardized guidelines for all areas of the property
Capture and organize photographic documentation to support SOPs, diagrams, and digital resources (e.g., eBooks)
Track and manage specifications for furniture, including placement, staging, quantities, and vendor details
Create digital diagrams outlining standard layouts and operational setups
Perform administrative tasks such as purchase requests and maintaining specification documentation
Ensure adherence to company policies, procedures, and quality standards while supporting internal and external guest satisfaction