QUALITY ASSURANCE AUDITOR

MESSERLI KRAMER P.A.•Plymouth, MN

1d•$18 - $19•Onsite

About The Position

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time QUALITY ASSURANCE AUDITOR to join our team in Plymouth, MN. The QUALITY ASSURANCE AUDITOR provides support for the internal Compliance Department by conducting professional operations reviews, audits, or investigations to determine compliance with Firm and client requirements. This includes preparing audit reports and supporting documents.

Requirements

High school diploma, general education degree (GED), or tech degree with related compliance, quality assurance, or audit background and/or training; or equivalent combination of education and experience.
Strong attention to detail
Excellent communication and organizational skills
Quick learner who is not afraid to ask questions
Ability to handle multiple projects/tasks in a timely and accurate fashion
Strong work ethic and a desire to succeed
Reliable and dependable individual with unassailable ethics
Possess sound judgement in order to audit calls/files for compliance and quality per Firm/client standards
Ability to provide objective and fair assessments
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)

Nice To Haves

Proficiency with Crystal reporting is desirable
Bi-lingual Spanish speakers strongly encouraged to apply, but not a job requirement.

Responsibilities

Handling various client deliverables such as call reports, call recording requests, and remediation requests.
Completing Firm and client required call audits while managing deadlines and delivery of audit reports.
Supporting firm training process such as maintenance of Firm Supplement Training Log.
Conducting audits on various subjects at scheduled intervals or as needed such as procedural, and work product.
Communicating with clients, management, or other staff across the Firm relative to compliance and quality concerns.