Quality Assurance & Day Operations Manager (Management)
About The Position
Accurate Building Maintenance is seeking a Quality Assurance & Day Operations Manager who is an exceptional communicator, organized, proactive, dependable, and great at building relationships. This position combines quality assurance, customer relationship management, employee leadership, and day-to-day operations. The ideal candidate can visit customer buildings, connect with people, notice details, identify problems before they become complaints, communicate necessary actions, and ensure follow-through. This is not a desk-only management role; it involves visiting customer locations, inspecting buildings, meeting with customers, supporting and coaching employees, training new hires, managing day porter operations, and handling daily operational needs.
Requirements
- Valid driver's license and acceptable driving record.
- Ability to pass a federal background check.
- Ability to travel throughout the Las Vegas area during the workday.
- Ability to walk commercial properties and perform detailed building inspections.
- Strong written and verbal communication skills.
- Ability to communicate professionally with customers and employees in person, by phone, and electronically.
- Ability to manage multiple priorities and work independently.
- Excellent verbal and written communication skills.
- Strong customer relationship and people skills with the ability to build trust.
- Strong leadership skills and the confidence to coach and hold employees accountable.
- High attention to detail and integrity in inspection and reporting.
- Excellent organization and time-management skills.
- Ability to work independently, plan the day, and manage multiple locations, priorities, and deadlines.
- Proactive, solution-oriented problem solving and strong follow-through.
- Ability to resolve conflict professionally.
- Microsoft Outlook: manage email, inbox organization, and calendar appointments.
- Professional email communication with customers, employees, and company leadership.
- Microsoft Word: create and work with basic documents.
- Microsoft Excel: basic data entry, updating, and reviewing information in spreadsheets.
- Microsoft Teams: communication, meetings, chats, and collaboration.
- Ability to learn and effectively use industry software for inspections, reporting, scheduling, timekeeping, employee management, and operational follow-up.
Nice To Haves
- Bilingual English/Spanish is preferred and a strong plus, but is not required.
- Management, supervisory, janitorial, facilities, hospitality, customer service, or related experience preferred.
Responsibilities
- Walk into a customer's building, connect with people, notice the details, identify problems before they become complaints, communicate what needs to happen, and follow through to make sure it actually gets done.
- Visit customer locations, inspect buildings, meet with customers, support and coach employees, train new hires, manage day porter operations, and handle daily operational needs.
- Inspect buildings and identify issues.
- Communicate with customers and employees.
- Support and coach employees.
- Train new hires.
- Manage day porter operations.
- Handle daily operational needs.
Benefits
- Heath Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Retirement Saving Plan
- Medical Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Days
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
