Quality Assurance Coordinator

Continuum of Colorado Inc•Aurora, CO

8d•$25 - $30•Hybrid

About The Position

Continuum of Colorado has an opening for a Quality Assurance Coordinator. This role is key in strengthening the integrity, accountability, and overall excellence of the organization. It involves supporting quality assurance initiatives, compliance monitoring, and investigative processes. The position assists with regulatory compliance activities, documentation review, data collection, and reporting. Experience working with individuals with intellectual and developmental disabilities (IDD) is highly valued. Familiarity with IDD services, regulations, incident reporting, investigations, and quality assurance processes is beneficial. The role involves organizing information, tracking trends, and ensuring processes run smoothly and accurately. It also supports audits, investigations, and quality improvement initiatives, coordinating documentation and assisting with the Human Rights Committee (HRC) process. The position offers opportunities to work remotely, but requires presence in the office, at programmatic sites, and in the community as needed. The ideal applicant will live within the Denver/Aurora Metro area. The work schedule is full-time at 36 hours/week, with a 4-day work week (Monday-Thursday) and occasional Friday coverage.

Requirements

Associate's degree in a human services-related field from an accredited college or university preferred; bachelor's degree highly preferred
Minimum of two (2) years of experience in human services, preferably in developmental disabilities and quality assurance, compliance, or investigations
Equivalent combinations of education and experience may be considered
Reside within the Denver/Aurora metro area
Valid Colorado driver's license and proof of auto insurance
Reliable means of transportation other than mass transit
Meet our driving requirements - have a license for the last three (3) years with no suspensions/revocations and no more than two (2) moving violations in the past three (3) years
Possess strong knowledge of the intellectual and developmental disability service system
Show exceptional organization, attention to detail, and analytical skills
Have the ability to manage multiple complex projects simultaneously
Maintain excellent written and verbal communication skills
Show professional judgment, integrity, and ability to maintain confidentiality
Have proficiency in Microsoft Office and database systems
Be able to work independently while collaborating effectively with leadership and teams

Nice To Haves

Experience working with individuals with intellectual and developmental disabilities (IDD)
Familiarity with IDD services, regulations, incident reporting, investigations, and quality assurance processes

Responsibilities

Support and conduct investigations related to Mistreatment, Abuse, Neglect, and Exploitation (MANE) and administrative matters
Ensure confidentiality, security, and integrity of investigative records and compliance documentation
Prepare investigative reports, compliance findings, and trend analyses for leadership review
Conduct professional, trauma-informed interviews with individuals served, staff, and providers
Perform monthly compliance audits and quarterly complaint trend analysis
Coordinate and support Human Rights Committee (HRC) documentation and processes
Monitor programmatic and medical compliance systems and report identified risks
Collaborate with leadership on remediation planning and quality improvement initiatives
Provide training and guidance to staff on investigations, compliance, and HRC requirements