Quality Assurance Coordinator for Residential Services

STAR • Norwalk, CT

13d • Onsite

About The Position

STAR, Inc. is seeking a knowledgeable and organized Quality Assurance Coordinator to oversee quality and compliance efforts throughout its Residential Services programs. This role is crucial for developing, maintaining, and monitoring processes that ensure group homes and apartments comply with state and federal regulations. The Quality Assurance Coordinator acts as a key resource for Residential Services and a liaison between STAR, Inc. and regulatory agencies. This position is responsible for preparing for regulatory reviews, maintaining policies and procedures, addressing safety-related matters, submitting required documentation, and monitoring compliance with established standards. In collaboration with the Residential Director and group home managers, the QA Coordinator will ensure that STAR's residential programs and properties meet the requirements of the Connecticut Department of Developmental Services (DDS) and other relevant regulatory bodies. The role emphasizes promoting consistency and accountability within Residential Services and supporting direct-care staff.

Requirements

• Bachelor's degree required
• Previous supervisory experience in a residential or related human services setting
• Ability to organize and manage multiple responsibilities and deadlines
• Compassionate approach and commitment to recognizing the abilities and potential of each individual
• Strong communication, collaboration, and teamwork skills
• Positive and solutions-oriented approach

Nice To Haves

• Familiarity with Connecticut Department of Developmental Services requirements preferred

Responsibilities

• Develop, maintain, and monitor processes to ensure compliance with applicable state and federal regulations for group homes and apartments.
• Prepare for regulatory reviews.
• Maintain policies and procedures.
• Follow up on safety-related matters.
• Submit required documentation.
• Monitor compliance with established standards.
• Ensure residential programs and properties meet the requirements of the Connecticut Department of Developmental Services (DDS) and other applicable regulatory bodies.
• Promote consistency and accountability across Residential Services.
• Support direct-care staff in their work with individuals served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level