Quality Assurance Coordinator
About The Position
We are seeking a detail-oriented and proactive Quality Assurance Coordinator to join our team. The ideal candidate will be responsible for completing post-closing system audits including file maintenance, post-closing documentation, and other reports needed to ensure the business banking loan portfolio is serviced per policies and procedures. This position compiles audit results into a documentation exception report to be updated, reviews director reports, maintains daily reports to ensure loan transactions are properly posted, and reviews loan re-price advice for accuracy. This position also completes verification of scanned files. Additional responsibilities include, but are not limited to: Monitoring personal credit report orders to ensure permissible use. Maintaining the Attorney/Appraiser database to ensure proper licenses and insurances. Creating reports for the Lending Department. Financial letter requests. Completing residential property inspections. Maintaining full understanding of policies, procedures, and guidelines associated with business banking. Loss mitigation support to Quality Control Supervisor. Filing, typing and other routine clerical functions as required and assigned. Back up to QC for residential loan files and other duties, as needed.
Requirements
- Associate’s degree in a business-related discipline or equivalent.
- Valid driver’s license required.
- 1-3 years of experience in banking, specifically in commercial credit or loan servicing.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and organizational abilities.
- Effective communication and interpersonal skills.
- Ability to work independently and as a team.
- Proficient in Microsoft Office, specifically Excel.
Responsibilities
- Completing post-closing system audits including file maintenance, post-closing documentation, and other reports needed to ensure the business banking loan portfolio is serviced per policies and procedures.
- Compiling audit results into a documentation exception report to be updated.
- Reviewing director reports.
- Maintaining daily reports to ensure loan transactions are properly posted.
- Reviewing loan re-price advice for accuracy.
- Completing verification of scanned files.
- Monitoring personal credit report orders to ensure permissible use.
- Maintaining the Attorney/Appraiser database to ensure proper licenses and insurances.
- Creating reports for the Lending Department.
- Completing financial letter requests.
- Completing residential property inspections.
- Maintaining full understanding of policies, procedures, and guidelines associated with business banking.
- Providing loss mitigation support to Quality Control Supervisor.
- Performing filing, typing and other routine clerical functions as required and assigned.
- Providing backup to QC for residential loan files and other duties, as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
