Quality Assurance Coordinator

GardaWorld • Brentwood, MO

1d • Onsite

About The Position

The Quality Assurance Coordinator plays a key role in ensuring operational excellence by supporting quality assurance and compliance efforts across security and operational programs. Partnering closely with QA leadership and cross‑functional teams, this role helps maintain data accuracy, reinforce operational standards, and promote consistency across all sites. Through audits, analysis, reporting, and hands‑on collaboration with field leadership, the Quality Assurance Coordinator supports continuous improvement initiatives that strengthen performance, compliance, and client confidence.

Requirements

• Able to pass an extensive screening process
• 2–4 years of experience in operations, quality assurance, or program support
• Experience working with scheduling or workforce management systems
• Strong attention to detail and data accuracy
• Strong Excel/data analysis skills
• Strong organizational and communication skills

Nice To Haves

• Experience in security operations, loss prevention, or facility services
• Familiarity with compliance-driven environments
• Experience supporting audits or QA programs

Responsibilities

• Support quality assurance audits across security operations, including scheduling accuracy, post coverage, staffing compliance, and contractual requirements
• Assist in ensuring alignment with client security policies, approved security models, and operational standards
• Review audit findings to identify risks, discrepancies, and compliance gaps; escalate issues with recommended corrective actions
• Partner with site leadership to track and verify completion of corrective actions and remediation plans
• Assist in maintaining accurate system configurations related to security staffing levels, post assignments, access control coverage, and screening requirements
• Monitor site level adherence to approved hours, post structures, and operational changes to ensure consistent security coverage
• Act as a secondary point of contact for security systems, operational tools, and configuration troubleshooting
• Compile QA audit results and support the development of reporting on security and operational performance metrics
• Track trends, recurring deficiencies, and compliance risks across multiple sites
• Assist in preparing audit summaries, dashboards, and findings for leadership and client review
• Support the development and delivery of training materials, job aids, and process documentation related to security operations and QA standards
• Provide guidance to site teams on proper system usage, data integrity, and audit readiness
• Reinforce SOPs, post orders, and best practices through regular engagement with field and site leadership
• Identify opportunities to improve audit processes, operational controls, and data accuracy
• Support implementation of standardization efforts and process improvements across security programs
• Collaborate with QA leadership and cross functional partners to strengthen compliance, consistency, and overall program effectiveness
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed