Quality Assurance Coordinator

Brothers International•Rochester, NY

1d•Onsite

About The Position

The Quality & Samples Coordinator plays an important role in making sure product samples are received, organized, checked, and delivered where they need to go. In this role, you'll work with our Quality Assurance, Sales, suppliers, and shipping partners to manage product samples from arrival through delivery. You'll also help maintain accurate records and make sure our sample areas are organized and well maintained. This is a hands-on role that combines quality, organization, customer service, and logistics.

Requirements

Organized and able to keep track of multiple requests at once.
Detail-oriented and takes pride in accurate work.
Comfortable working with computers and learning new systems.
Able to communicate clearly with coworkers, suppliers, and shipping partners.
Reliable and able to follow through on tasks.
Comfortable working in a hands-on environment.
Able to work independently while also being a team player.
Willing to learn about our products, quality standards, and processes.
Basic computer skills, including email and Microsoft Office.
Ability to lift and move sample boxes and packages as needed.
Ability to work in refrigerated and freezer environments when necessary.

Nice To Haves

High school diploma or equivalent preferred.
Previous experience in quality assurance, food production, logistics, shipping, inventory, or a similar environment is helpful but not required.

Responsibilities

Receive and organize product samples from suppliers.
Prepare and fulfill sample requests for customers and internal teams.
Package and ship samples, including temperature-sensitive products, following established procedures.
Create shipping labels, documentation, and tracking information.
Monitor and maintain sample inventory and storage areas.
Keep sample refrigerators, freezers, and work areas clean, organized, and properly maintained.
Perform basic quality checks on incoming samples and communicate any concerns to the appropriate team members.
Maintain accurate records of samples, shipments, and related information.
Coordinate with Sales, Quality Assurance, suppliers, and shipping carriers to make sure sample requests are completed accurately and on time.
Help identify and resolve issues with samples, shipments, or documentation.
Follow company procedures related to food safety, quality, and workplace safety.
Take on other tasks and projects that support the Quality Assurance team.