Quality Assurance Coordinator - Systems

GMTCare • Paradise, NV

5d • $50,002 - $55,000 • Onsite

About The Position

The Quality Assurance Coordinator - Systems is responsible for testing internally developed software to ensure it is accurate, reliable, and ready for operational use. This position serves as TMG’s primary point of contact for TEVVO development feedback and testing, identifying defects, documenting findings, coordinating user acceptance testing, and validating system updates and corrections. The role works closely with Transporters, dispatch, customers, internal stakeholders, and overseas development teams to ensure system functionality supports real-world transportation operations. The ideal candidate is detail-oriented, analytical, organized, and able to clearly communicate technical and operational issues. Some schedule flexibility may be required to accommodate teams in different time zones.

Requirements

• Experience using transportation dispatch software, logistics systems, operational software, or similar technology platforms.
• Strong critical thinking, analytical, troubleshooting, and problem-solving skills.
• Ability to evaluate complex operational workflows and identify potential failure points, inconsistencies, and usability concerns.
• Ability to document technical issues clearly and accurately, including reproduction steps, expected results, actual results, and business impact.
• Experience working with drivers, dispatchers, customers, operational teams, or other system end users.
• Ability to collaborate effectively with technical and non-technical stakeholders, including development teams operating across different time zones.
• Strong written and verbal communication skills with the ability to explain technical and operational issues clearly.
• Strong attention to detail and commitment to accuracy, follow-through, and documentation.
• Ability to organize and manage multiple testing priorities, open defects, and deadlines.
• Ability to learn new systems, workflows, and business processes quickly.
• Proficiency with Microsoft Office/Microsoft 365 and general business technology.
• Ability to work independently, exercise appropriate judgment, and collaborate effectively across departments.

Nice To Haves

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business, Operations, or a related field, or a relevant technical certification.
• Experience in non-emergency medical transportation, passenger transportation, logistics, healthcare operations, or another technology-supported service environment.
• Experience with software quality assurance, quality control, system testing, or user acceptance testing.
• Experience creating test cases, test scripts, test plans, and defect reports.
• Experience coordinating with international or overseas development, technical, or support teams.
• Familiarity with mobile applications, customer portals, GPS systems, dispatch platforms, APIs, or system integrations.
• Experience supporting software implementations, pilot programs, operational system rollouts, or technology releases.
• Familiarity with ticketing, project management, development, or defect-tracking platforms.

Responsibilities

• Develop and execute test plans, test scenarios, and validation procedures for new features, system updates, integrations, and defect corrections.
• Test complete transportation and dispatch workflows from trip creation and scheduling through assignment, driver execution, status updates, billing data, reporting, and completion.
• Evaluate software functionality from the perspective of drivers, dispatchers, customers, administrators, and other internal users.
• Serve as TMG’s primary point of contact for TEVVO development feedback, testing coordination, defect communication, and release validation.
• Coordinate structured user acceptance testing with operational teams, drivers, dispatchers, customer end users, and other applicable stakeholders.
• Collaborate with overseas development, technical, and support teams throughout the testing and correction process.
• Coordinate testing activities and development handoffs across different working hours and time zones as business needs require.
• Communicate system requirements, defects, priorities, expected outcomes, and operational impact clearly to development and support teams.
• Facilitate effective handoffs between domestic operations and overseas development teams and follow up on outstanding development items.
• Monitor open development items and track corrections, retesting needs, validation status, and release readiness.
• Identify software defects, workflow gaps, inconsistent results, usability concerns, and potential operational failure points.
• Document system issues with clear reproduction steps, screenshots, expected results, actual results, severity, and operational impact.
• Distinguish software defects from configuration issues, training gaps, data problems, process issues, and user error.
• Test system performance and functionality across applicable desktop, mobile, and tablet environments.
• Validate user permissions, notifications, reports, integrations, automated processes, and system-generated communications.
• Conduct regression testing to confirm that updates and corrections do not disrupt existing functionality.
• Prioritize testing activities based on operational risk, customer impact, business urgency, and release timelines.
• Communicate testing findings, risks, and release concerns to developers, operational leaders, IT, and other stakeholders.
• Track defects through identification, documentation, correction, retesting, validation, and closure.
• Maintain accurate testing records, defect logs, test scenarios, user feedback, and release documentation.
• Support pilot programs, phased software rollouts, and post-release monitoring.
• Gather and organize structured feedback from drivers, dispatchers, customers, and internal users regarding system functionality and usability.
• Identify opportunities to improve system workflows, user experience, operational efficiency, and system reliability.
• Assist with the development and maintenance of user guides, release notes, training materials, testing procedures, and system documentation.
• Monitor software performance following releases and escalate recurring, high-impact, or business-critical issues promptly.
• Protect confidential business, customer, employee, passenger, and system information and maintain appropriate discretion when accessing or testing data.

Benefits

• Competitive compensation based on experience and qualifications.
• Comprehensive benefits package, which may include medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored benefits.
• Opportunities for career growth and advancement within a fast-growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed