Quality Assurance Coordinator-Associate
About The Position
The Quality Assurance Auditor – SUD is responsible for planning and conducting regulatory and contractual compliance audits of providers delivering substance use and related disorder services across the State of Texas. This role verifies adherence to Health and Human Services (HHS/HHSC) requirements, contractual Statements of Work (SOWs), applicable Texas Administrative Code (TAC) provisions, and internal policies. The auditor drives quality improvement by tracking performance metrics, completing comprehensive reports, presenting findings, and partnering with providers on corrective action and sustainability.
Requirements
- Highschool Diploma/GED plus 6 years of experience in lieu of Bachelor’s degree requirement OR Bachelors Degree and 2 years of experience.
- Two (2) years ’ experience in healthcare quality, compliance/audit, utilization review, case management, or related function.
- Interprets and operationalizes HHSC requirements, SOWs, and TAC standards.
- Applies structured methodologies, risk‑based sampling, and objective scoring.
- Converts metrics into insights; monitors CAP effectiveness.
- Writes crisp reports; presents to diverse audiences; builds provider buy‑in.
- Manages extensive travel; adapts to varied provider settings statewide.
- Handles sensitive information; exercises impartial, evidence‑based decision‑making.
- Identifies system gaps; recommends pragmatic, sustainable fixes.
Nice To Haves
- Bachelor’s degree in Healthcare Administration, Social Work, Public Health, Nursing, Behavioral Health, or related field is preferred
- SUD program experience strongly preferred.
Responsibilities
- Plan, schedule, and conduct full‑scope and targeted audits of SUD and related programs to verify compliance with HHSC regulations, contractual SOWs, and TAC requirements.
- Validate service delivery against contractually required service levels, client/participant satisfaction, service capacity, access to services, populations served, evidence‑based practices, and timeframes.
- Conduct on‑site visits across Texas to observe operations, perform data integrity checks across EHR/EMR systems, conduct facility walkthroughs, and evaluate environment of care.
- Produce clear, timely audit reports detailing scope, findings, ratings, and risk prioritization.
- Issue deficiency notices; collaborate with providers to develop Performance Improvement Plans (PIPs).
- Verify PIP implementation and effectiveness through evidence reviews.
- Present findings to providers, leadership, and network provider partners.
- Partner with provider network to align on standards and remediation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
