Quality Assurance Case Manager - CA

Career Team•Orange County, CA, CA

8d•Onsite

About The Position

The Quality Assurance Case Manager plays a vital role in maintaining program integrity, supporting long-term employment outcomes, and promoting continuous improvement. This position is responsible for conducting file audits, monitoring documentation and data accuracy, supporting follow-up services, and working closely with leadership and frontline staff to ensure compliance with contractual, regulatory, and organizational standards. Through ongoing monitoring, feedback, and collaboration, the Quality Assurance Case Manager helps cultivate a culture of accountability, quality, and continuous learning, ensuring participants receive effective, compliant, and impactful services. In addition to quality assurance responsibilities, this role also provides direct services to adults and dislocated workers. The Quality Assurance Case Manager is a participant-centered professional with expertise in WIOA programs and training services. Responsibilities include delivering case management services, developing individualized employment plans, providing labor market information, coordinating employer-driven training opportunities, and connecting participants to community resources. The role also involves delivering supportive and follow-up services in alignment with Workforce Innovation and Opportunity Act (WIOA) requirements, ensuring accurate and timely data entry in CalJOBS, and supporting participants in achieving economic self-sufficiency. The Quality Assurance Case Manager must be able to build strong, effective working relationships with a diverse range of individuals, including those from populations that may be more challenging to serve.

Requirements

Bachelor’s degree or higher, or an equivalent combination of education and relevant experience
Minimum 2 years of experience in social services and/or case management
At least 1 year of experience in career services, workforce services, or recruiting
Minimum 1 year of experience working with WIOA programs, policies, or procedures
Proficient in Microsoft Office (Word, Excel, Outlook), email, and internet applications
Experience working in electronic case management or workforce data systems
Strong understanding of WIOA program requirements and service delivery standards
Exceptional attention to detail with strong organizational, analytical, and critical‑thinking skills
Ability to manage high volumes of work while maintaining accuracy and meeting deadlines
Strong written and verbal communication skills
Ability to work independently and collaboratively within a team environment
Demonstrated professionalism and discretion when handling confidential and sensitive information
Strong multitasking ability with a proactive, solutions‑focused mindset
Valid California Driver’s License

Responsibilities

Provide intensive case management services to registered customers within the One‑Stop Workforce system.
Conduct intake, eligibility determination, and enrollment for WIOA Title I Adult and Dislocated Worker participants.
Perform comprehensive assessments to identify skills, strengths, barriers, and employment goals.
Develop, implement, and regularly update Individual Employment Plans (IEPs) and Objective Assessment (OAs) Summaries.
Maintain regular contact with participants through interpersonal, virtual, and telephone appointments and provide a substantial service.
Provide quality documented case management for your clients
Provide career planning to all participants (including those in training) in all areas related to gaining/retaining employment and career advancement.
Two documented client interactions per client per month.
Provide job development and assist participants in unsubsidized job placement earning a livable wage.
Conduct customer follow‑ups and gather meaningful participant feedback to inform service and process improvements
Will carry a case load of 15 active participants, and 20 clients in follow-up.
Conduct weekly documentation and compliance reviews to ensure completeness, accuracy, and alignment with contract requirements
Ensure case records, service documentation, and follow‑up entries are accurate, timely, and compliant within the electronic data system
Review financial‑related activities prior to monthly invoicing to confirm alignment with documented services
Provide internal monitoring and quality oversight for all program components
Conduct file audits and reviews, comparing participant records against system reports and compliance standards
Identify trends, patterns, and common data entry or documentation errors and provide corrective feedback
Provide clear documented findings to Case Managers on audit findings and corrections
Retrieve, review, and organize participant files and support documentation for monitoring and audit purposes
Present weekly quality assurance updates and audit findings to program leadership
Keep QA tracker updated
Collaborate with Supervisors to create targeted training solutions addressing recurring compliance or data issues
Partner with program leadership to implement quality improvement strategies and corrective actions
Staff training for new hires on QA requirements
Proactive Caljob reporting: Days to soft exit, last case notes within 30 days, open activities, open referrals, job by desired occupation
Work closely with Case Managers to reinforce high‑quality narrative case notes that reflect participant progress and outcomes
Maintain accurate, organized, and up‑to‑date records across both electronic and physical files
Maintain professional, positive, and responsive communication with funders and partners
Approach work with Career TEAM’s “ZAG” mindset, demonstrating adaptability, problem‑solving, and continuous improvement
Collaborate with leadership to identify risks, trends, and opportunities resulting from file reviews and audits
Perform other duties and special projects assigned to support program success