Quality Assurance Associate

Seek Now•Louisville, KY

2d•Onsite

About The Position

Seek Now is searching for a Quality Assurance (QA) Associate to review insurance claim inspection reports for accuracy and overall quality in accordance with established company standards prior to submittal to our customers. Additionally, the QA Associate will schedule appointments with our customers and resolve daily issues with our field inspectors. The ideal candidate is very detailed-oriented, loves analyzing reports, reports quality trends to the appropriate internal leaders, and has experience in property and casualty insurance. The QA Associate learns quickly and retains the standards required by Seek Now as well as customer-specific requirements.

Requirements

High school diploma required
Minimum of three (3) years of experience in the customer service industry required
Experience with Microsoft Outlook, Word, and Excel required
Skilled in both verbal and written communication
Ability to switch between tasks effectively
Skilled in organization and prioritization
Skilled in using computers
Ability to be a self-starter and a quick learner
Ability to stay calm in stressful, busy environment
Ability to quickly adjust to updates and changes in standards, role requirements, and customer expectations

Nice To Haves

Previous experience with quality assurance related to documentation, standards, and processes preferred
Previous experience in the property and casualty insurance industry a plus

Responsibilities

Review and make necessary corrections on completed proprietary inspection reports (i.e. files) to ensure company and customer standards are met or exceeded
Identify quality issue trends, and close out job orders
Answer and resolve inbound calls from field inspectors, homeowners, and customers
Schedule outbound appointments as needed
Monitor emails
Partner with internal team to complete daily tasks
Escalate customer issues when appropriate
Perform other duties as assigned