Quality Assurance Associate

TEK Systems • Hanover, MD

8d • Onsite

About The Position

TEKsystems is a leading provider of business and technology services, accelerating business transformation for its customers. With 80,000 employees and over 6,000 customers, including 80% of the Fortune 500, TEKsystems offers strategic thinking and hands-on collaboration to help customers capitalize on change and master the momentum of technology. TEKsystems and TEKsystems Global Services are Allegis Group companies.

Reporting to the QA MOS, the QA Associate is responsible for maintaining and improving data integrity while ensuring that Field Office employees receive the highest level of customer service. The QA Associate is experienced in day-to-day process (payroll and billing) issues, operational policies and procedures, and the PeopleSoft system as it pertains to such processes. Qualities include: building team and customer relationships, conflict and problem resolution, professionalism, strong customer service skills, and the ability to adapt to changes in the workplace.

Requirements

• Experience working with Field Support personnel on topics relating to contractor employment and payroll is preferred.
• Thorough knowledge of business/operational policies, day-to-day processes (payroll and billing), and the PeopleSoft system.
• Ability to work effectively in a team-oriented environment that is open, honest, and competitive.
• Ability to handle multiple tasks and re-prioritize tasks as appropriate.
• Strong communication skills and work ethic.
• Strong problem solving and analytical skills.
• Self-motivated.

Responsibilities

• Maintain PeopleSoft data integrity and partner with field offices to ensure the accuracy of data.
• Support liaison for general field office questions and processes, including but not limited to Corporate and field policies, payroll, PeopleSoft issues, spread and commissions.
• Perform extensive contractor payroll audits prior to payroll post to ensure expected spread and payroll accuracy.
• Review and process all manual spread adjustments to ensure spread and commission adjustments are captured accurately.
• Build strong relationships and open lines of communication with Field Support team members.
• Assist QA MOS with identifying training/education gaps within the field offices based on issues received.
• Provide feedback to the Regional Field Manager on the performance of specific offices and regions.
• Support and educate field offices on new and existing technology introduced to the field.

Benefits

• Competitive base salary
• Commission
• 401(k) company matched retirement savings plan
• Parental leave
• Vacation
• Personal and holiday pay
• Medical – BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
• Dental – MetLife
• Vision – Vision Service Plan (VSP)
• Life and Accidental Death & Dismemberment (AD&D) insurance
• Short-term and long-term disability
• Dependent Care Flexible Spending Account
• Education assistance
• Employee discounts on cars, electronics, travel, etc.
• Up to $1,000 bonus (quarterly)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed