Quality Assurance Associate - Reimbursement HUB Services

United Biosource Corporation•All Virtual Locations, Home Based Position, USA, Remote, US,

8d•Remote

About The Position

The Quality Assurance Associate supports the Reimbursement HUB Services program by monitoring incoming and outgoing calls involving patients, providers, and clients and evaluating Advocate performance against standard criteria. The role also provides onsite leadership support, prepares quality reporting and trend analysis, participates in service-improvement projects, and supports internal and external calibration sessions. It solves straightforward problems using standard procedures, with primarily internal contacts and infrequent routine contact with other organizations and external customers. Additional duties may include taking phone calls, reviewing Source and emails, attending training, and distributing monthly evaluations. The position may require travel as needed. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. ET. UBC describes remote opportunities and a flexible work environment.

Requirements

Bachelor’s degree in a related field, or 8–11 years of equivalent work experience.
2–5 years of relevant experience or an MA/MS degree.
General PC knowledge, including Microsoft Office, the internet, and email.
Strong customer service and quality background experience.
Excellent verbal and written communication skills.
Strong prioritization skills.
High regard for superior quality of service.
Strong analytical skills.
Ability to work independently in a fast-paced environment.
Travel as needed.

Nice To Haves

Strong leadership skills; some supervisory experience preferred.

Responsibilities

Monitor and evaluate incoming and outgoing patient, provider, and client contacts using standard criteria.
Provide onsite leadership support to Quality Representatives, Business Partners, and customers, including floor support, answering questions, responding to leadership requests, and presenting quality initiatives.
Analyze quality trends and provide weekly and monthly reporting to management.
Participate in or lead projects to drive quality improvements and expand services.
Support account managers and senior delivery managers by participating in and hosting internal and external client calibration sessions.
Perform additional standard-work duties, including taking phone calls, reviewing Source and emails, attending training, and distributing monthly evaluations.