QA Assistant

Creative Options•Rosedale, MD

4d•$0 - $30•Onsite

About The Position

The Quality Assurance Assistant conducts audits for the Quality Assurance and Fiscal departments to help ensure agency compliance. The role requires close, manual review of large amounts of data, strong organization, and the ability to track and curate information using multiple methods. The position is full-time, hourly, non-exempt, and expected to involve approximately 40 hours of work per week, performed in person at the main office during regular business hours. The assistant reviews purchasing, personal funds, training, hiring documentation, fuel-card, vehicle, utility, and other fiscal records; reports discrepancies; and coordinates with supervisors and relevant departments to resolve issues. The role also maintains vehicle and temporary-staff records, tracks work tasks and required training, attends company meetings, and represents Creative Options professionally. The employee must protect individual rights and maintain confidentiality, safety, health, and ethical standards. CPR and First Aid are performed as needed.

Requirements

A four-year degree and five years of experience working directly in a related position, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
Ability to apply common-sense understanding to instructions and solve problems involving concrete variables in standardized situations.
Knowledge of email, Microsoft Office suite programs, and touchscreen devices such as smartphones and tablets.
Valid Maryland driver’s license with a good driving record.
Must complete all agency and DDA training requirements within the first 90 days of employment and maintain required training recertifications.
Knowledge of the DDA service delivery system and budget system.
Knowledge of generic resources and other related services.
Ability to meet the position’s physical demands, including lifting or moving up to 10 pounds and performing activities such as standing, walking, bending, kneeling, reaching, and ascending or descending stairs.

Responsibilities

Conduct weekly audits of PEX card purchases using existing Excel tracking sheets and report discrepancies to the supervisor.
Conduct bi-weekly audits of individuals’ personal-use funds by reviewing purchasing records and reconciling balance activity; report findings to the Fiscal Assistant and supervisor.
Audit employee compliance with required trainings monthly and generate a findings report for the supervisor.
Audit required documentation for newly hired staff each month, report findings to the supervisor, and work with HR to resolve discrepancies.
Collect, curate, and process vehicle violations and tolls, coordinating with HR to ensure fees are deducted from staff according to company policy.
Process vehicle emissions and registrations and maintain associated records.
Maintain accurate vehicle records in the agency’s record-keeping system and track vehicle maintenance needs.
Conduct weekly audits of Wex fuel cards, checking that mileage corresponds with fuel purchases for day-program vehicles and that records are available for accounting.
Complete monthly audits for the Fiscal Department, auditing various metrics as needed.
Review residential-site utility invoices, identify discrepancies, and report abnormal usage or fluctuations to the CEO and maintenance department.
Attend company meetings as required.
Maintain an accurate list of approved temporary staff based on agency standards.
Work with the Program Administrator and other administrators to ensure scheduled or invoiced temporary staff are approved to work with Creative Options.
Maintain detailed, organized, accessible records of work tasks and progress toward completion.
Maintain agency-required trainings and certifications.
Represent Creative Options professionally at work and in the community.
Support Creative Options’ Vision, Mission, and Motto statements.
Perform CPR and First Aid as needed.
Protect individual rights and maintain confidentiality, safety, and health regulations in accordance with agency and licensing standards.
Maintain ethical and competent professional relationships and deliver services to the highest quality.