Quality Assurance and Training Specialist (EH&B)

Marsh McLennan•Frederick, CO

30d•$56,100 - $104,700•Hybrid

About The Position

Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Quality Assurance Analyst at McGriff Specialty, a division of Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). A day in the life. As our Senior Quality Insurance Analyst on the Offshore Business Operations in the Employee Health and Benefits area, you’ll conduct quality assurance reviews to identify opportunities for improvement or potential compliance-related deficiencies within retail insurance. You’ll communicate with stakeholders and consult on implementation plans to ensure the firm’s high-quality standards are achieved.

Requirements

College Degree or equivalent education, training and work-related experience
Five years of experience within the Employee Health and Benefits industry
Ability to work independently
Highly effective written / verbal communication and facilitation skills
Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Nice To Haves

Knowledge of Employee Health and Benefits specific systems and applications

Responsibilities

Writing and updating Standard Operating Procedures based on national workflows
Preparing training plan and training content (videos, presentations, templates) for the processes identified
Engage business stakeholders to gather feedback on client needs and deliverable variations and use those insights to enhance and update training content.
Work cross-functionally with the Quality and SME teams to monitor error trends and frequently asked questions, then recommend targeted training topics.
Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements.
Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives.
Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets.
Maintains a basic understanding of the core aspects of relevant EH&B related legislation.