Patient Access Training and Quality Assurance Specialist

Mount Nittany Health • State College, PA

10h

About The Position

The Patient Access Training and Quality Assurance Specialist supports the development and delivery of training programs that ensure staff across patient access functions are equipped with the knowledge and skills to provide accurate, consistent, and patient-centered services. Reporting to the Patient Access Manager for Training and Quality Assurance, the specialist plays a key role in onboarding, continuing education, and competency development for staff in scheduling, registration, insurance verification, financial clearance, and related areas. This role contributes to quality assurance efforts by conducting staff audits, identifying performance gaps, facilitating targeted education, and promoting compliance with organizational policies and regulatory standards.

Requirements

• High School Diploma or equivalent required
• Minimum 2 years of experience in Patient Access or Revenue Cycle required
• Familiarity with Epic systems required
• Proficiency in Microsoft Word, Excel, and PowerPoint required
• Strong oral and written communication and presentation skills
• Knowledgeable in auditing, compliance monitoring and process improvement
• Ability to facilitate training in both group and one-on-one settings
• Knowledge of Patient Access workflows and terminology
• Possesses an understanding of regulatory and payer requirements for hospital and outpatient settings
• Functional understanding of health care operations and physician practices
• Detail-oriented with strong organizational and time management skills
• Ability to adapt training to diverse learning styles and needs
• Uses tact, sensitivity, sound judgment, and a professional attitude constantly
• Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Health

Nice To Haves

• Associate’s degree preferred (preferably in healthcare or public administration, education, management, or a related field)
• Prior experience in training, education, or staff development preferred
• HFMA CHFP, AAHAM, CHAA, CHAM or equivalent Revenue Cycle Certifications preferred

Responsibilities

• Conducts engaging and effective training sessions for new hires and existing staff across Patient Access functions, using a variety of instructional methods and tools.
• Assists in the creation and maintenance of training materials, job aids, and e-learning modules aligned with department standards and best practices.
• Participates in staff audits and assessments, providing feedback to support individual development and career progression within the Patient Access career ladder program.
• Reinforces policies, procedures, and compliance standards during training; supports audit and quality initiatives by addressing identified gaps through education.
• Works closely with Patient Access leadership, professional and organizational development, and operational teams to ensure training supports performance goals and enhances the patient experience. Collaborates with IT to ensure alignment with EMR best practices, and support release of new functionality. Acts as Subject Matter Expert (SME) for registration, patient, guarantor, and insurance related functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED