Quality Assurance and Releases Coordinator (JG Loyalty Platform)

Human Resources Department - NRT Technology Corp.•Toronto, ON

38d•CA$60,000 - CA$65,000

About The Position

The Joingo loyalty platform is a comprehensive suite of tools and services designed to build and support mobile applications (iOS, Android, and Web) for casinos. These applications serve marketing and operational functions but explicitly do not include direct gaming functionality. Joingo-powered apps currently generate approximately ¼ billion page views annually. The bespoke nature of our apps is a key factor in attracting and retaining our clients. As a result, the challenges we address involve both large-scale performance and fine-grained detail. Reporting to Manager of QA, Support, Releases, the Quality Assurance and Releases Coordinator developing and executing comprehensive test plans for applications development, oversee QA of mobile/web application, customer training of mobile/web applications, and supporting the Manager of QA, Support, Releases in mobile/web application release tasks.

Requirements

Bachelor of Science in Computer Science/Engineering or 2+ years of in a related role.
Familiar with Git, CI/CD tools such as Jenkins, and MySQL.
Knowledge of mobile/web application development technologies, platforms, and tools.
Willingness to learn new computer systems and software applications.
Willingness to learn iOS, Android, and web QA testing methods.
Willingness to learn how to identify issues in a mobile/web app testing environment.
Proficiency in MS Office applications.
Strong communication skills with the ability to articulate technical concepts, facilitate discussions, and build relationships with internal and external stakeholders.
Strong ownership skills in the testing process and project delivery.
Excellent organizational, problem-solving, with a detail-oriented approach to ensuring quality and timely delivery.

Responsibilities

Collaborate closely with cross-functional teams to understand software requirements and specifications for testing mobile/web applications.
Identify, document, and track software defects and issues for mobile/web applications using bug-tracking tools/methods.
Develop, maintain, and execute test plans and test cases.
Provide timely and detailed reports on testing progress and results.
Follow steps and report any unclear or missing steps for a given item/task that would affect QA testing.
Report on QA progress for mobile app development, promptly addressing identified issues.
Coordinate customer training on mobile/web applications, ensure a seamless experience, and collect feedback.
Collaborate to explore and implement various customer or crossed-team training formats to accommodate different learning preferences for mobile/web applications.
Evaluate the effectiveness of varying formats including videos, tutorials, asynchronous and synchronous styles, etc.
Establish mechanisms for collecting user feedback during and after training sessions.
Gather and report feedback on customer training preferences and effectiveness.
Maintain internal training records and documentation.
Provide recommendations for further support or enhancements based on adoption patterns, and general improvements for the customer training process.
Create, manage, and maintain mobile app builds for internal and external testing.
Coordinate and oversee mobile application releases to the Apple App Store and Google Play Store.
Monitor and ensure compliance with app store policies, guidelines, and submission requirements.
Prioritize and schedule application launches and updates in alignment with business needs.
Train cross-functional teams on app store policies, processes, and best practices.
Document and communicate changes to app store policies and requirements.
Undertake other projects/duties as assigned by the Manager of QA, Support, Releases or their designates.