Quality Assurance and Continuous Improvement Specialist

Intersand•Boucherville, QC

10d•Onsite

About The Position

Reporting to the Director of Quality and Regulatory Affairs, the Quality Assurance and Continuous Improvement Specialist plays a central role in the management, development, and performance of the Quality Management System (QMS) across all sites. Through a structured, analytical, and continuous improvement-oriented approach, you help ensure compliance with practices, strengthen the quality culture, and support the organization in achieving its operational and strategic objectives.

Requirements

A college or university degree in science or equivalent professional experience.
5 to 10 years of experience in quality assurance within a manufacturing company.
Bilingual in French and English (spoken and written).
Excellent oral and written communication skills, strong teamwork skills, and good leadership and influence abilities, attention to detail, and analytical and synthesis skills.
Proficiency in MS Office, experience in quality system management, and experience in continuous improvement.
Driver’s license for occasional travel.
Valid passport for international travel (occasional).

Responsibilities

Ensure the maintenance, compliance, development, and implementation of the Quality Management System (QMS) across all sites, guaranteeing its consistency and integrity and serving as the primary point of contact.
Manage quality documentation (drafting, reviewing, approving, distributing, archiving), ensure its compliance and implementation in the field, and train employees on QMS requirements.
Plan and conduct internal audits, coordinate external audits (clients, organizations, authorities), manage nonconformities, implement action plans, and ensure their follow-up and effectiveness.
Conduct root cause analyses, define and monitor corrective and preventive actions (CAPA), and measure their effectiveness.
Monitor and analyze performance indicators, prepare management reviews, analyze quality trends (complaints, rejections, customer returns), and identify opportunities for improvement.
Participate in continuous improvement projects, propose actions to improve system and process performance and customer satisfaction, and harmonize quality practices across departments.
Oversee change requests, lead quality risk analyses, and promote a culture of quality within the organization.