Quality Assurance and Accountability Manager

State of Illinois•Springfield, MO

1d•Hybrid

About The Position

The Capital Development Board (CDB) is hiring a Quality Assurance and Accountability Manager. This role is responsible for developing, organizing, and implementing data analytics and quality management initiatives, policies, procedures, and guidelines for the agency. The incumbent will serve as the Chief Results Officer (CRO) and act as the agency liaison for Budgeting for Results (BFR) initiatives and quality issues, including internal data, metrics development, and reporting. This position supports Executive Staff in improving capital project delivery, productivity, and stakeholder satisfaction. The manager will also develop and implement required external reports to various entities and work with executive staff to enhance quality, metrics, and reporting on the state's vertical construction program and CDB capital project management. Additionally, the role involves training and educating staff on quality control processes and best practices.

Requirements

Requires knowledge, skills and mental development equivalent to completion of four (4) years of college, preferably with courses in business administration, management, accounting, data analytics, statistics, public administration or related field.
Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in data science, data analytics, and tracking quality metrics.
Requires three (3) years’ experience in a quality performance measurement program as a coordinator, team leader or team facilitator.
Requires three (3) years’ experience in reporting tools and dashboards such as Excel, Tableau, and Power BI.
Requires three (3) years’ experience in managing and analyzing large amounts of data.
Requires three (3) years’ experience in auditing.
Requires completion of background check and self-disclosure of criminal history.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
Requires appropriate, valid driver’s license and proper vehicle insurance.
Requires ability to attend seminars, conferences and trainings to stay current on methods, tools, ideologies and other industry related topics relevant to the job duties.

Nice To Haves

Prefers three (3) years’ experience in a quality performance measurement program as a coordinator, team leader or team facilitator.
Prefers three (3) years’ experience in reporting tools and dashboards such as Excel, Tableau, and Power BI.
Prefers three (3) years’ experience in managing and analyzing large amounts of data.
Prefers three (3) years’ experience in auditing.
Prefers three (3) years’ experience in budget analysis, capital programs, fund reconciliations and procurement compliance.

Responsibilities

Makes policies and decisions for the Quality Assurance department by leading quality management for Capital Development Board (CDB).
Serves as CDB’s Chief Results Officer (CRO) and acts as the agency liaison on Budgeting for Results (BFR) initiatives, quality issues including but not limited to internal data, metrics development and reporting.
Supports Executive Staff in the pursuit of higher quality capital project delivery, improved productivity and stakeholder satisfaction.
Serves as working supervisor.
Develops, organizes and implements CDB required external reports to the various entities including the GO, GOMB, CDB Chief Procurement Office, Illinois Department of Commerce and Economic Opportunity, Department of Labor, Commission on Equity and Inclusion, the General Assembly and various design/construction industry groups.
Works with CDB Executive staff and senior management to improve quality, metrics and reporting on the state’s vertical construction program and CDB capital project management.
Trains and educates staff on quality control processes, procedures and best practice.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Flexible work schedules in some program areas (flexible time and hybrid options)
Health, life, vision and dental insurance
12 weeks paid maternity/paternity leave
Pension Plan – vesting at 10 years for Tier II
Full 20-year retirement awards free health insurance during retirement
Deferred compensation and other pre-tax benefits programs
Paid state holidays 13-14 days annually
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually (10 days in year one of employment)
Personal, sick, and vacation rates modified for 12-hour work schedules. (As applicable.)
Employee Assistance Program and/or mental health resources