QUALITY ASSURANCE ANALYST - Commercial Lending

WISCONSIN HOUSING & ECONOMIC•Madison, WI

7d•Hybrid

About The Position

The Quality Assurance Analyst provides expert analytical support and quality control to WHEDA’s Commercial Lending Department for multifamily affordable housing and economic development programs. The role ensures timely compliance with applicable federal, state, and local guidelines, financing sources, regulations, contracts, and department policies. The position is based at WHEDA’s Madison facility and is initially 100% in-office. After training, the direct manager may permit a hybrid schedule at their discretion, based on position and business needs.

Requirements

Bachelor’s degree in business, Quality Assurance, Information Technology, or a closely related field and three years of professional-level experience related to quality assurance; or an equivalent combination of education and experience.
Knowledge of housing regulations, principles, practices, procedures, and applicable federal, state, and local laws.
Knowledge of quality control principles, practices, and procedures.
Knowledge of workflow and process analysis methods.
Knowledge of data analysis methods.
Knowledge of policy and procedure development practices.
Attention to detail and ability to troubleshoot for process improvement.
Knowledge of customer service principles.
Excellent verbal and written communication skills.
Problem-solving skills and ability to work under pressure.
Ability to prioritize and manage work projects successfully.
Ability to work independently and efficiently.
Strong adherence to confidentiality when working with clients and vendors.

Nice To Haves

Valid driver’s license preferred.

Responsibilities

Review, analyze, and interpret project- and program-level information to ensure the accuracy of lending and tax credit activities.
Identify missing, inaccurate, or incomplete information and recommend improvements to policies, processes, and documentation.
Recommend and help develop effective processes and software functionality, including edits and testing updates.
Analyze report data to evaluate the effectiveness of policies and procedures and recommend operational or administrative process changes.
Monitor the timeliness and completeness of tasks required by policies, agreements, and contracts; prepare reports; and service, monitor, and collect documentation for assigned programs or products.
Conduct quality control audits of loan approvals, closings, and funding conversion to verify compliance with internal policies, procedures, and other requirements.
Assist management in identifying, developing, and implementing tools to improve compliance, operational efficiency, and accuracy.
Respond to information requests and provide subject matter guidance to other departments, customers, the public, and outside agencies.
Coordinate the accuracy and revision of website content, forms, and guides.
Participate in cross-functional groups supporting strategic focus planning and program planning and evaluation.
Perform or assist with other duties as assigned.