Commercial Quality Assurance / Technical Analyst

GEICO•TX Remote Zone 1, TX

5d•$86,100 - $133,250

About The Position

Under limited supervision, the Commercial Quality Assurance / Technical Analyst develops quality assurance criteria with stakeholders to support the claims process. The role reviews and monitors quality assurance reviews across commercial and business auto lines to ensure compliance with applicable regulatory requirements, internal policies, and quality standards. It conducts complex analyses of processes, documentation, and controls; supports state-requested regulatory quality reviews; and works in a solution-oriented manner to identify and support effective resolutions. The role requires maintaining any insurance licenses required by state insurance departments and performing essential functions such as seeing, hearing, typing, and speaking, with or without accommodation. The position requires independent and collaborative work, multitasking, learning and applying technical and procedural information, and effective verbal and written communication. GEICO describes its culture as inclusive and collaborative and highlights personalized development programs, mentorship, certification assistance, competitive pay, benefits, and flexibility. GEICO will not sponsor a new applicant for employment authorization for this position.

Requirements

At least 5 years of commercial auto claims experience.
Current or recent supervisor or auditing experience.
Ability to perform essential job functions, including seeing, hearing, typing, and speaking, with or without accommodation.
Ability to work independently and in a team environment.
Ability to multitask.
Ability to learn and apply substantial technical and procedural information.
Effective verbal and written communication skills.
Ability to attain and maintain required state insurance department licenses.

Nice To Haves

Exposure across multiple claim types, such as cargo, hazardous material, and casualty claims.

Responsibilities

Develop quality assurance criteria with stakeholders to support the claims process.
Review and monitor quality assurance reviews across commercial and business auto lines for compliance with applicable regulations, internal policies, and quality standards.
Conduct complex analyses of processes, documentation, and controls.
Support state-requested regulatory quality reviews.
Identify and support effective resolutions in a solution-oriented manner.
Attain and maintain licenses required by state insurance departments.