Quality Assurance Analyst
About The Position
Our team is looking for a Quality Assurance Analyst to join the U-Haul family. This person must be ready to immerse themselves in the world of customer self-service. The applications managed by this team are high performance, in high demand, and are used by customers across the US and Canada. You will test new features and functionality, proactively identify issues, and participate in the research to identify the root cause of defect reports. You'll provide system developers with clear, concise written documentation and problem descriptions when issues are encountered. The ideal candidate is passionate about creating quality software for our customers.
Requirements
- Have a working knowledge of database structures, usage, and SQL.
- Demonstrate excellent time management skills.
- Possess strong verbal and written communication skills, with the ability to explain complex technical problems to non-technical team members.
- Be a U.S. citizen or have proof of U.S. employment authorization for this position.
Responsibilities
- Work within an embedded Scrum team, collaborating with developers, QA, and stakeholders to emphasize defect prevention, usability, and functional enhancements throughout the Software Development Life Cycle.
- Conduct test planning, test design, test scripting, and manual test execution throughout the test life cycle.
- Use test methodologies that ensure exhaustive and comprehensive testing of assigned applications and solutions against established acceptance criteria.
- Proactively monitor program performance after implementation using provided tools (Kibana, Grafana, Dynatrace, etc.) to prevent recurring program operating problems and ensure efficient operation.
- Create or modify scripts to analyze or extract data that assist with data validation and issue resolution.
- Consistently follow and support documented QA processes and procedures to ensure a high-quality testing approach.
- Troubleshoot, document, and assist in root cause analysis by creating clear, concise written documentation and problem descriptions for software defects using a bug tracking system.
- Be willing to learn and understand testing automation (with guidance).
- Be an advocate for application quality on behalf of customers.
Benefits
- Medical insurance
- Prescription drug plans
- Dental & Vision plan with hearing care discounts
- Get Fit Gym Reimbursement Program
- Registered Dietitian Program
- WeightWatchers®
- CVS Virtual Care
- U‑Haul Kids Program
- 24‑Hour Nurse Line
- Wellness Program (Healthier You initiatives & challenges)
- Mindset App Reimbursement
- Pet Insurance & Wellness plans
- Career stability
- Opportunities for advancement
- Valuable on‑the‑job training
- Tuition Reimbursement Program
- Free online courses for personal and professional development at U‑Haul University®
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- Company‑paid life insurance
- Voluntary life insurance options
- Short-Term and Long‑Term Disability
- Critical Illness, Accident & Hospital Indemnity plans
- Business & business travel insurance
- MetLaw Legal Program
- MetLife Auto & Home Insurance
- LifeLock Identity Theft Protection
- Dave Ramsey’s SmartDollar® Financial Wellness Program
- U‑Haul Federal Credit Union
- Paid holidays, vacation, and sick time
- You Matter Employee Assistance Program (EAP)
- Discounts on cell phone plans, hotels, computers, vehicles & more
- Community involvement & volunteer opportunities
- U‑Haul Mothers Program (Paid maternity leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
