Quality Assurance Analyst

U-Haul•Phoenix, AZ

8d•Onsite

About The Position

This position is not eligible for employer sponsorship. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. Our team is looking for a Quality Assurance Analyst to join the U-Haul family. This person must be ready to immerse themselves in the world of customer self-service. The applications managed by this team are high performance, in high demand, and are used by customers across the US and Canada. You will test new features and functionality, proactively identify issues, and participate in the research to identify the root cause of defect reports. You'll provide system developers with clear, concise written documentation and problem descriptions when issues are encountered. The ideal candidate is passionate about creating quality software for our customers.

Requirements

Have a working knowledge of database structures, usage, and SQL.
Demonstrate excellent time management skills.
Possess strong verbal and written communication skills, with the ability to explain complex technical problems to non-technical team members.
Be a U.S. citizen or have proof of U.S. employment authorization for this position.

Responsibilities

Work within an embedded Scrum team, collaborating with developers, QA, and stakeholders to emphasize defect prevention, usability, and functional enhancements throughout the Software Development Life Cycle.
Conduct test planning, test design, test scripting, and manual test execution throughout the test life cycle.
Use test methodologies that ensure exhaustive and comprehensive testing of assigned applications and solutions against established acceptance criteria.
Proactively monitor program performance after implementation using provided tools (Kibana, Grafana, Dynatrace, etc.) to prevent recurring program operating problems and ensure efficient operation.
Create or modify scripts to analyze or extract data that assist with data validation and issue resolution.
Consistently follow and support documented QA processes and procedures to ensure a high-quality testing approach.
Troubleshoot, document, and assist in root cause analysis by creating clear, concise written documentation and problem descriptions for software defects using a bug tracking system.
Be willing to learn and understand testing automation (with guidance).
Be an advocate for application quality on behalf of customers.

Benefits

Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)