Quality Assurance Analyst l

Dovenmuehle Mortgage, Inc. • Lake Zurich, IL

2d • $22 - $24 • Hybrid

About The Position

Performs quality assurance audits on departmental files and processes to ensure compliance with organizational standards and applicable regulations.

Requirements

• High School diploma or equivalent.
• 1-2 years of office work, bank, or similar experience.
• Solid PC skills: Proficient with Microsoft applications, database analysis, and Excel.
• Strong analytical and problem-solving skills and attention to detail.
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.
• Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to explain complex matters in a clear and concise manner.
• Experience creating or implementing quality monitoring procedures.
• Experience performing root cause analyses and meeting deadlines.

Nice To Haves

• College degree.

Responsibilities

• Perform quality assurance audits and reviews assigned; audits and reviews may apply to verbal and/or written communications and documentation.
• Review and prepare quality assurance reports as assigned according to specified frequencies.
• Complete audits according to departmental timelines.
• Assist in planning, testing, and reporting phases of departmental quality initiatives.
• Perform comprehensive quality assurance audits for adherence to organizational standards, investor/insurer guidelines, and applicable regulations.
• Analyze findings for trends, prepare and present reports and make recommendations for appropriate corrective actions; collaborate with applicable departments to analyze necessary process or procedure changes.
• Recommend training and procedural changes to the operational departments based on audit findings.
• Perform research on regulatory agencies and procedural requirements.
• Maintain and update working papers as needed regarding regulatory and procedural changes.
• Maintain comprehensive knowledge of the organization’s processes and procedures.
• Collaborate and share audit knowledge with team members as needed.
• Actively participate in identifying process improvement opportunities within the department.
• Successfully complete annual regulatory compliance training.
• Perform other related additional duties as assigned.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED