Quality Assurance Analyst - Jacksonville, FL

Smart AutoCare • Jacksonville, FL

8d • Onsite

About The Position

The Quality Assurance Analyst I supports the execution of the Claims quality program by conducting structured audits and ensuring adherence to established processes and standards. The role builds foundational knowledge of claims handling, compliance requirements, and quality expectations while contributing to consistent, accurate evaluations that protect operational integrity and customer outcomes. This is a full-time position based in Jacksonville, Florida.

The duties described represent the general nature and level of work and are not an exhaustive list of responsibilities that may be assigned.

Requirements

• 1–2 years of claims processing experience.
• At least 1 year of automotive repair and diagnosis experience.
• High school diploma or equivalent.
• Foundational analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Effective written and verbal communication skills.
• Ability to follow structured processes and meet deadlines.
• Basic organizational and time-management skills.
• Team-oriented approach and willingness to learn.
• Working knowledge of Microsoft Office.

Responsibilities

• Conduct scheduled quality reviews using established audit tools and criteria.
• Evaluate associate performance and document findings accurately and consistently.
• Identify basic trends, errors, and compliance gaps, and escalate as appropriate.
• Maintain audit records and ensure documentation is complete and up to date.
• Participate in calibration sessions to build alignment and understanding of standards.
• Communicate audit results to leadership with guidance and oversight.
• Support updates to quality documentation and standard operating procedures.
• Partner with leadership to address routine quality concerns and follow-up actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED