Quality Assurance Analyst

WEST POINT UNDERWRITERS LLC•Pinellas Park, FL

22h•Hybrid

About The Position

We are growing and in search of an experienced Quality Assurance Analyst to join our team! At West Point Technologies we build and operate the insurance software platform that powers carriers and MGAs across the country. Our team is small, our clients are real, and the work you deliver goes live and matters. If you are a QA professional who takes pride in quality as a discipline, not just a checklist, we would love to talk. Founded in 1999 and headquartered in Pinellas Park, Florida, West Point Insurance Services provides technology and business services to carriers and MGAs in the property and casualty insurance industry. Our platform InsurSys powers quoting, binding, policy administration, claims, billing, and reporting for a growing portfolio of clients. We manage over 300,000 policies and operate as an embedded partner inside our clients' businesses, not just a vendor. Our team is over 100 strong and growing. We operate with the intimacy of a small company and the responsibility of an enterprise platform. Everyone here has real ownership of their work and that includes QA.

Requirements

3–5 years of hands-on QA experience in a software development environment
Solid working knowledge of Agile/Scrum methodologies and how QA fits into the sprint cycle
Proficiency in SQL you can write queries to validate data, trace defects, and confirm expected system behavior
Experience testing web-based applications across multiple browsers and environments
Strong defect documentation skills your bug reports are specific, reproducible, and immediately actionable
Clear written and verbal communication you can explain a technical issue to a developer and a UAT concern to a client contact
Ability to manage multiple priorities independently without needing constant direction

Nice To Haves

Experience with Azure DevOps work management, test plans, or both
Insurance software knowledge or P&C industry experience
Experience with test automation scripting, maintaining, or expanding existing automation frameworks
ISTQB Foundation certification (Agile modules especially valued)
Familiarity with UAT coordination managing client testing cycles, not just executing test cases internally

Responsibilities

Create, maintain, and execute manual test cases aligned to business requirements and acceptance criteria
Execute, monitor, and maintain automated test scripts
Write clear, detailed defect reports that developers can act on immediately; including steps to reproduce, severity, environment, screenshots
Verify bug fixes and regression test affected areas
Manage your own testing workload across multiple sprint items simultaneously
Attend and contribute meaningfully to all Agile ceremonies daily scrum, refinement, sprint planning, retrospective
Collaborate with BAs during refinement to evaluate acceptance criteria for testability before stories are pointed
Work closely with developers during active sprints to unblock issues and reduce rework
Participate in go-live prep meetings and post-deployment smoke testing
Support clients through the UAT testing process helping them understand what to test and coordinating defect resolution
Work with the BA team on defect triage during UAT, determining severity and path forward for each issue
Contribute to the continuous improvement of QA processes and standards across the team

Benefits

Medical, Dental, and Vision benefits starting day 1 of employment
Multiple plans to choose from in order to fit your needs and the company pays 90% of the employee only premium for medical coverage
401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested
Generous PTO and paid holiday schedule
1 day of paid volunteer time off per year
Onsite workout facility
Casual dress code (work appropriate)

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume