Quality Assurance Analyst

SMART TECH SKILLS LLC•Boston, MA

1d•Hybrid

About The Position

The Quality Assurance Analyst supports a large-scale public health data platform built on Salesforce. This role is responsible for ensuring application quality, data integrity, and functional reliability through comprehensive testing activities across multiple workstreams. The position collaborates closely with developers, business analysts, product stakeholders, and QA leadership within a Scaled Agile Framework (SAFe) environment to deliver high-quality solutions that meet business and technical requirements.

Requirements

3 to 5 years of professional experience in software quality assurance or software testing
Strong understanding of Software Development Life Cycle (SDLC) methodologies
Experience working in Agile Scrum or Scaled Agile Framework (SAFe) environments
Experience developing test plans, test cases, and test execution strategies
Experience performing functional, integration, regression, and user acceptance testing
Experience testing Salesforce applications, integrations, and platform functionality
Experience testing RESTful and SOAP APIs
Experience validating data integrity across integrated systems
Experience using Jira and Confluence
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently in a hybrid or remote environment

Nice To Haves

Experience supporting public health, healthcare, or government technology projects
Salesforce Associate or Salesforce Administrator certification
SAFe certification or experience working in a SAFe environment
Experience with Zephyr, QMetry, or similar test management tools
Experience testing data integrations with platforms such as Snowflake
Familiarity with test automation frameworks and continuous delivery practices
Experience with Acceptance Test-Driven Development (ATDD) methodologies

Responsibilities

Develop, maintain, and execute detailed test plans, test cases, and test scenarios for new and existing functionality
Analyze user stories and acceptance criteria to create positive, negative, end-to-end, and cross-functional test scenarios
Perform functional, integration, regression, and user acceptance testing
Validate system behavior across multiple environments and releases
Test Salesforce configurations, workflows, permissions, and business processes
Validate Salesforce integrations with external systems and third-party services
Test APIs and backend interfaces using REST and SOAP services
Verify data conversions, integrations, and end-to-end process flows
Perform comprehensive data validation across integrated systems
Validate data integrity, consistency, and accuracy throughout application workflows
Test role-based access controls, permissions, privacy, and security requirements
Ensure compliance with organizational policies and standards
Document, track, and manage defects using Jira
Record test execution results and maintain testing artifacts using Zephyr, QMetry, or similar tools
Collaborate with developers to investigate and resolve defects
Escalate critical issues and support root cause analysis activities
Participate in Agile and SAFe ceremonies including sprint planning, reviews, and retrospectives
Work closely with developers, business analysts, and stakeholders throughout the software development lifecycle
Support user acceptance testing activities and business validation efforts
Ensure testing activities align with project goals, timelines, and release schedules
Maintain comprehensive test documentation and testing standards
Provide recommendations to improve usability, reliability, and application performance
Contribute to continuous improvement of QA processes, methodologies, and tools
Stay informed on emerging testing technologies, automation approaches, and best practices