Quality Assurance Analyst
About The Position
We are seeking a Quality Assurance Analyst to join our Financial Crime Team. You will play a key role in delivering independent oversight and assurance on customer account reviews within Consumer Relationships, covering products such as personal current accounts, savings, cards, and mortgages. Our Financial Crime team are looking for 6 Quality Assurance Analysts to deliver independent oversight on customer account reviews across Consumer Relationships. These roles are focused on supporting high-quality, consistent decision-making by ensuring reviews are aligned to policy, regulatory requirements and risk standards. As a Financial Crime Quality Assurance Analyst, you’ll play an important role in reviewing case decisions, identifying risks and supporting improvements across Financial Crime Operations. You’ll work closely with Team Managers, senior colleagues and specialist teams to ensure consistent and effective quality assurance across the function.
Requirements
- Approximately 2-3 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
- Good understanding of Economic Crime Policy and its practical application
- Ability to assess case information and identify potential risks
- Strong analytical skills with the ability to identify trends and raise appropriately
- Strong attention to detail
- Excellent communication skills, including delivering clear and constructive feedback
- Ability to manage workload effectively and prioritise tasks
Nice To Haves
- Experience in Quality Assurance, audit or control environments
- Experience supporting training or development activity
- Exposure to reporting or MI
Responsibilities
- Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback
- Ensure all reviews meet policy, regulatory and local risk standards
- Assess case rationale to ensure decisions are clear, well-evidenced and aligned to expectations
- Identify trends, risks and areas for improvement across case outcomes
- Support colleague development and training where required
- Collaborate with business partners to support process improvements and best practice
- Contribute to reporting and provide insight to support team and business objectives
- Manage your own workload effectively to deliver against quality and productivity expectations
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Flexible benefits you can adapt to your lifestyle
- 24 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
