Quality Assurance Analyst - Department of Transportation

Baltimore City•Downers Grove, IL

2d•$53,409 - $85,406•Hybrid

About The Position

A Quality Assurance Analyst provides operational review and evaluation of programmatic documentation to determine validity and compliance in accordance with program policy and procedures. The work of this class involves no supervisory duties or responsibilities. Employees receive close supervision from an operational supervisor. Employees in this class work a conventional workweek that will include occasional evening and weekend work. Work is performed both in an office and at locations of cameras throughout Baltimore City and requires minimal to no physical exertion. Candidates will be required to walk/stand in the outdoors for extended period of time.

Requirements

Have a bachelor’s degree from an accredited college or university.
Have two years of experience in reviewing processes for accuracy and completeness and identifying errors and invalid documentation that do not meet minimum thresholds.
Have an equivalent combination of education and experience.
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit.
Knowledge of modern office methods and procedures, computer equipment, filing systems, business letter and report writing techniques.
Knowledge of statistical and record keeping principles and procedures.
Ability to effectively communicate with the public, vendors, contractors and City staff, verbally and orally.
Ability to perform technical operational work.
Ability to make independent judgment with speed and accuracy.
Ability to compile and prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner.
Ability to collect, compile, analyze and interpret operational and technical information and data in an effective manner.
Ability to conduct operational and organization studies and make recommendations for improvements.
Ability to follow both written and verbal directions and instructions.

Responsibilities

Provides operational review and evaluation of programmatic documentation to determine validity and compliance in accordance with program policy and procedures.