Quality Assurance Analyst-Non Profit Programming

Volunteers of America Colorado•Commerce City, CO

8h•$57,784•Hybrid

About The Position

The ANS QA Analyst safeguards grant compliance, strengthens program quality, and elevates customer experience across ANS programs. This position is responsible for conducting strategic reviews, developing and delivering training on data systems and documentation standards, overseeing the financial management of grant funds, and coordinating service quality monitoring activities. Success requires expert knowledge of funder requirements and evidence-based practices (e.g., Trauma-Informed Care, Critical Time Intervention, Motivational Interviewing) to support staff training and continuous improvement.

Requirements

Bachelor’s degree in public health, public administration, business administration, education, human services, social work, or a closely related field or equivalent relevant experience.
Two years’ experience in quality assurance, compliance, program monitoring, grants management, data analysis, or program operations in human service-related field, including knowledge of relevant service systems.
Proficiency in Microsoft Office (especially Excel) and experience with data/reporting systems (e.g., ServTracker, SUDS, or similar funder-required platforms).
Demonstrable knowledge of grant-funded programs, contract compliance, and financial accountability principles
Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
Strong communication, organization, and problem-solving skills.
Must possess a Colorado driver’s license, satisfactory Motor Vehicle Record (MVR) and state-mandated automobile insurance.
Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
Passion for process improvement, mentorship, education, human services, smart administration and the delicate practice of linking each of these domains to one another in policy, practice, and process.
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive within a diverse, multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to manage time effectively to comply with audit schedule or urgent data regulation
Ability to understand the different system and guidelines, and to be flexible based on the difference
Ability to demonstrate strong critical thinking and analytical skills with attention to detail.
Ability to demonstrate continuous improvement mindset.
Ability to build relationships and collaborate across teams and departments
Ability to maintain professionalism and practice appropriate self-care when working with vulnerable populations.

Nice To Haves

Four years’ experience in human service-related field.
Two years of training or staff development experience.
Experience working within related human service programs is preferred.
Experience with Older Americans Act programs, aging services, senior nutrition, transportation, or community-based services for older adult.
Experience with federal, state, county, or local grant-funded services.
Familiarity with food service documentation, safety standards, or delivery/logistics tracking
Experience with quality improvement methodologies, compliance frameworks, or audit preparation.
Familiarity with case management or client service databases, data reconciliation, and dashboard (Power BI/Tableau) reporting.
Experience collaborating with both program and finance teams on grant monitoring and reporting.
Knowledge of Medicaid billing and implementation

Responsibilities

Plan, organize, and conduct Strategic Reviews (Strat Reviews) to verify compliance with grant requirements across all ANS programs; document findings and track corrective actions to resolution.
Develop, maintain, and update QA tools, forms, SOPs, policies, and documentation to reflect current requirements and best practices.
Design and continuously improve data systems, forms, dashboards, and tracking tools in collaboration with program staff and stakeholders to ensure data accuracy, reliability, and consistency.
Develop and implement documentation standards and performance measurement processes for new and existing programs, ensuring alignment with compliance and reporting standards.
Train and support staff on QA processes (E.g., Start review), data collection protocols, data systems, documentation standards, and compliance requirements. Including onboarding and refresher trainings.
Evaluate program operations and data quality, proactively identifying and resolving errors, inconsistencies, and compliance risks ahead of audits and emerging trends.
Participate in external audits and funder monitoring visits, providing documentation and QA support.
Research and recommend tools, systems, and technologies to improve monitoring, efficiency, and service delivery.
Standardize key performance indicators (KPIs) and outcomes across programs to ensure consistent reporting practices and implement QA check-in processes to assess performance and identify strengths and improvement opportunities.
Monitor program performance, outcomes, and compliance indicators, escalating risks to the Principal Analyst and Program leadership with actionable recommendations.
Conduct limited monitoring of kitchen meal service operations and delivery activities, which includes review of meal counts, food temperature logs, driver logs, route documentation, and service records to ensure compliance with nutrition program standards, grant requirement and program outcomes.
Maintain a working knowledge of basic kitchen and food service supply chain operations to support effective quality monitoring.
Review complaints and incident reports and implement corrective actions to improve service quality.
Coordinate and conduct monitoring visits to VOA Colorado and community partner/sub-grantee sites to assess compliance and adherence to best practices; escalate systemic issues with clear recommendations.
Conduct site checks twice a year to verify adherence to program guidance and share findings with the Principal Analyst and program leadership.
Participate in Program Evaluation and Review committees, providing QA insights, data analysis, and recommendations.
Communicate data definitions, sources, and usage guidelines to support program evaluation/review and decision-making.
Monitor grant expenditures and financial performance, ensuring timely spend and compliance with funding requirements; minimize reliance on internal accounts (e.g., account 4600) in alignment with financial policies.
Identify and communicate financial or compliance risk indicators to Program Leadership and Principal Analyst; trigger start review focus when needed.
Partner with Accounting and program leadership to identify training needs related to financial processes and incorporate them into QA activities/check-ins.
Regularly discuss financial focus areas with directors/senior directors, incorporate them into strategic review agendas, and promote transparency through standardized templates, checklists, and periodic financial health snapshots for program leadership.
Monitor and analyze customer satisfaction using survey (including DRCOG) and internal systems (e.g., ServTracker, SUDS, dashboards), track trends and generate insights to support continuous quality improvement, refine monitoring approaches where gaps exist (especially for programs without standardized survey), and report findings to inform training, process improvements, and strategic priorities.
Provide reports, analyses, and special projects accurately and within required timelines.
Confirm tasks outside regular responsibilities with the Principal Analyst prior to execution (e.g., data entry or unscheduled process/site observations when specifically requested