Quality Assurance Analyst

Wells Fargo & Company•Tukwila, WA

1d•$35 - $52•Onsite

About The Position

Wells Fargo is seeking a Quality Assurance Analyst to support the QA team by leading auditing activities and researching and presenting findings for Lockbox Operations. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations. Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line. Identify risks and problem areas and recommend improvements. Research risks and develop solutions for problems identified. Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations. Evaluate staff knowledge and compliance with governing policies, procedures and regulations. Provide support for exam management activities and any other initiatives as needed. Mentor less experienced staff and assist with their development. Consult with leadership related to results of assessment. Communicate overall process or transaction quality. Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.

Requirements

2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Audit Experience
Knowledge with lockbox operations
Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to motivate and provide performance feedback to staff
Experience developing partnerships and collaborating with other business and functional areas
Excellent verbal, written, and interpersonal communication skills
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to assess current processes/procedures and make recommendations for efficiency
Experience resolving and working through escalated and complex issues
Ability to achieve high production and quality standards
Ability to develop trending reporting and other internal reporting tools

Responsibilities

Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations
Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line
Identify risks and problem areas and recommend improvements
Research risks and develop solutions for problems identified
Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations
Evaluate staff knowledge and compliance with governing policies, procedures and regulations
Provide support for exam management activities and any other initiatives as needed
Mentor less experienced staff and assist with their development
Consult with leadership related to results of assessment
Communicate overall process or transaction quality
Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies