Quality Assurance Analyst III - Salesforce

Mariner Finance•Nottingham, MD

About The Position

This role provides support for the Salesforce team by applying the principles and practices of software quality assurance throughout the software development life cycle. This process includes analyzing and validating business requirements for completeness and accuracy, documenting business requirements and testing strategies, executing defined strategies, testing for data quality, testing user interface functionality, validating adherence to software or report requirement specifications, and providing customer support.

Requirements

Bachelor’s degree in Information Systems, MIS, BIS, or related field; additional, applicable years of experience may be substituted for a bachelor’s degree.
Minimum of five (5) years of Quality Assurance experience involving business reporting and web applications.
Hands-on experience testing Salesforce, ideally within Financial Services Cloud or similarly complex, regulated environments.
Experience with performing Functional testing, Smoke testing, Regression testing, Integration testing, Positive and Negative testing, System testing and End to End testing for Salesforce.
Familiarity with testing Salesforce-specific features such as Flows, validation rules, permission sets, and profiles.
Experience with API testing tools such as Postman and Rest Assured to develop manual and automated end to end test suites for APIs.
Experience handling multiple projects simultaneously.
Ability to effectively communicate with all levels of users and teammates both written and verbally.
Experience with Git/GitHub and Maven to manage automation suite.
Ability to analyze and interpret requirements and file layouts into test cases and automated scripts in accordance with approved test plans.
Ability to work independently and as part of a team.
Ability to perform unit, system, and performance testing.
Ability to produce status reports and communicate status of projects on a regular basis.
Ability to work with shifting deadlines in a fast-paced environment.
Strong computer skills including Microsoft Office (Access, Excel, Word, & Outlook).
Strong attention to detail, as well as strong written and verbal communication skills, especially when explaining defects and risk to both technical and non-technical audiences.

Nice To Haves

Technical writing experience.
Strong understanding of Agile/Scrum SDLC and QA best practices.
Experience with Jira and TestFLO.
Experience with Copado Essentials for CI/CD, and Copado Robotic Testing (CRT).
Salesforce certifications (Admin, Platform App Builder, or related).
Experience supporting large user bases (1,000+ users) or enterprise Salesforce orgs.
Experience testing Salesforce integrations (APIs, middleware platforms such as MuleSoft).

Responsibilities

Provide support for the Salesforce team by applying the principles and practices of software quality assurance throughout the software development life cycle.
Analyze and validate business requirements for completeness and accuracy.
Document business requirements and testing strategies.
Execute defined strategies.
Test for data quality.
Test user interface functionality.
Validate adherence to software or report requirement specifications.
Provide customer support.
Review and validate business requirements.
Define and document testing strategy for each software and/or report deliverable.
Test for data integrity and user interface functionality.
Partner with Developers, Business Analysts, Product Owners, and stakeholders during sprint planning, refinement, and UAT.
Test new Salesforce Financial Services Cloud development, including custom objects, Flows, Lightning components, OmniStudio Scripts and Flexcards, and configuration changes.
Develop and execute comprehensive test plans and test cases for enhancements, defects, and system changes.
Perform functional, regression, integration, and end-to-end testing across multiple Salesforce environments.
Validate complex business processes supporting financial services use cases.
Support Salesforce release cycles, ensuring testing is completed and acceptance criteria are met prior to deployment.
Identify, document, and track defects with clear reproduction steps and business impact.
Assist with User Acceptance Testing, including test coordination, issue triage, and validation of fixes.
Contribute to the creation and maintenance of QA standards, regression suites, and testing documentation.
Construct Functional Requirement Specifications, Release Notes and How-To Guides for software and report releases.
Validate Salesforce functionality and data flows to ensure compliance with internal controls, regulatory requirements, and audit standards applicable to financial services.
Execute testing focused on data accuracy, completeness, and consistency, particularly for client, household, and financial data.
Verify role-based access, permission sets, and data visibility to ensure sensitive information is accessible only to appropriate users.
Test and validate auditability of system changes, including field history tracking, approvals, and traceability of updates.
Partner with stakeholders to ensure testing coverage supports risk mitigation and compliance readiness ahead of releases and migrations.
Support testing efforts related to Salesforce migrations, ensuring data integrity and reconciliation between legacy and target systems.
Construct SQL queries to support validation of defined testing strategies.
Coordinate and perform required unit, system, and performance testing.
Build and run automated test suites and interpret the results.
Create and run regression tests.
Provide customer support to business units for our library of web applications and reports.
Participate in continuous improvement activities by identifying and analyzing the effectiveness and efficiency of existing processes and develop strategies for improvements.
Mentor other team members.
May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.