Quality Assurance Account Manager

CVS Health•Lodi, CA

5d•$19 - $39•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The quality assurance account manager contributes to sales, account management, and business retention for the organization's products and services in support of profitable growth and other business objectives and goals. Assists departments by performing support tasks to facilitate resolution of customer problems. Provides support to Account Managers in managing client accounts by assisting with account onboarding, gathering client information, updating customer profiles, and maintaining accurate records through SFDC. Responds to customer issues or complaints by coordinating with the appropriate departments or teams. Develops a deep understanding of the company's products or services to effectively address client inquiries and provide accurate information. Manages customer databases, updates reports, maintains documentation, and coordinates with internal teams to ensure smooth problem solving processes. Engages with clients to identify upselling or cross-selling opportunities by identifying customer needs, recommending additional products or services, and collaborating with the sales/account management team to expand business within existing accounts. Collaborates with internal departments such as clinical, operations, and account management to align efforts and provide a seamless customer experience through valued meetings. Deliver non-clinical facility training and support new program implementation Assist Manager on all contract renewals within assigned book of business Under the supervisor of a pharmacist, Medications storage audits to include medication carts and medication storage rooms

Requirements

High School Diploma or General Equivalent Development (GED)
1 to 3 years Minimum (Required) Prior Relevant Work Experience
+2 years of customer facing experience
Certification/licensed/registered pharmacy technician as required by state law
100% field work
Valid drivers’ license and able to provide proof of insurance

Nice To Haves

Prior experience in the long-term care industry
Previous experience in a pharmacy, retail, medical, or customer service setting
The ability to concentrate on a task over a period without being distracted
Independent work in the field requiring a strong work ethic, self-motivation and the ability to finish tasks on time with little supervision.
Use and understand verbal and written communication to interact with customers and colleagues
Being able to recognize a problem, self-diagnosis proactively as they arise and own to resolution

Responsibilities

Contributes to sales, account management, and business retention for the organization's products and services in support of profitable growth and other business objectives and goals.
Assists departments by performing support tasks to facilitate resolution of customer problems.
Provides support to Account Managers in managing client accounts by assisting with account onboarding, gathering client information, updating customer profiles, and maintaining accurate records through SFDC.
Responds to customer issues or complaints by coordinating with the appropriate departments or teams.
Develops a deep understanding of the company's products or services to effectively address client inquiries and provide accurate information.
Manages customer databases, updates reports, maintains documentation, and coordinates with internal teams to ensure smooth problem solving processes.
Engages with clients to identify upselling or cross-selling opportunities by identifying customer needs, recommending additional products or services, and collaborating with the sales/account management team to expand business within existing accounts.
Collaborates with internal departments such as clinical, operations, and account management to align efforts and provide a seamless customer experience through valued meetings.
Deliver non-clinical facility training and support new program implementation
Assist Manager on all contract renewals within assigned book of business
Under the supervisor of a pharmacist, Medications storage audits to include medication carts and medication storage rooms