Quality Associate
About The Position
The Quality Assurance Coordinator supports agency-wide compliance and continuous quality improvement through project management, data analysis and interpretation, performance monitoring, and audit and accreditation support. The position partners with program and department leadership to identify trends and opportunities for improvement, translate data into actionable insights, coordinate quality improvement initiatives, and assist with corrective actions, audits, accreditation, staff training, and investigations. The role collaborates with staff, leadership, families, and community partners to uphold agency standards and advance the mission of Starfish Family Service.
Requirements
- Bachelor’s degree in Education, Psychology, Counseling, Social Work, Human Services, or a related field, or an equivalent combination of education and relevant experience.
- Minimum of two years’ post-degree experience.
- Working knowledge of Microsoft Office, with proficiency in Excel, Power BI, and PowerPoint.
- Knowledge of Behavioral Health Services and Early Childhood Education.
Nice To Haves
- Knowledge of childcare licensing guidelines, the Michigan Mental Health Code, Council on Accreditation, HIPAA, and FERPA.
Responsibilities
- Coordinate and support cross-functional quality improvement projects from identifying opportunities through implementation, monitoring, and evaluation.
- Facilitate structured problem solving and root cause analysis; develop project plans, timelines, measures, and deliverables for improvement initiatives.
- Support the use of continuous quality improvement methodologies, root cause analysis, process mapping, and other improvement tools.
- Review quality, compliance, incident, grievance, and program performance data for completeness, accuracy, trends, patterns, and opportunities for improvement.
- Analyze and interpret monitoring data and communicate findings to program and agency leadership.
- Develop and maintain recurring quality reports, dashboards, and other tools to monitor key performance indicators and improvement efforts.
- Identify emerging trends, risks, performance gaps, and improvement opportunities and communicate findings to appropriate leadership.
- Partner with Data and Evaluation and program teams to define quality measures, ensure accurate reporting, and use measures to inform improvement efforts.
- Monitor agency program procedures for alignment with funder requirements and update monitoring tools to reflect funder updates and requirements.
- Review and assist with reporting requirements for data submissions concerning critical or sentinel events, incidents, complaints, and grievances.
- Review and assist with monitoring plans of correction to support quality data submissions and adherence to timelines.
- Support external audits, accreditation activities, and monitoring reviews by providing frameworks, tools, and technical assistance to program teams addressing findings and implementing improvement actions.
- Monitor compliance staff training requirements as needed.
- Work with team members, supervisors, children, families, and community contacts in a manner consistent with the department’s and agency’s philosophy and mission.
- Cooperate in investigations related to personnel, licensing, accreditation, or other circumstances.
- Perform other related duties as assigned by the immediate supervisor or other leadership.
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What This Job Offers
Job Type
Full-time
