Quality and Process Improvement Coordinator - Health Department

Pima County•Tucson, AZ

2d•Hybrid

About The Position

Join our Quality and Process Improvement Team, where you’ll play a vital role in advancing department-wide performance, optimizing workflows, and supporting initiatives that directly improve the health and well-being of our community. In this role, you’ll collaborate with dedicated public health professionals, drive meaningful quality improvement projects, and help build the structures that make our work more effective, efficient, and equitable. If you thrive in a dynamic environment, enjoy solving complex problems, and are excited by the opportunity to influence positive change across programs and systems, we’d love to have you on our team!

Requirements

Bachelor’s degree from an accredited college or university with a major in business administration, public administration, public health, healthcare administration or a related field as determined by the department head at the time of recruitment AND two years of experience coordinating, monitoring, and/or administering public health program activities or providing administrative support for a program or specialized work unit.
OR: Four years of experience with Pima County in Public Health Policy Analyst I, Public Health Educator I or II, Public Health Navigator, Public Health Program Specialist or related professional administrative or public health program classifications as determined by the department head at the time of recruitment.
Valid driver license is required at time of application.
Valid AZ driver license is required at time of appointment.
The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
Pre-employment background checks.
Post-job offer proof of immunization(s) or immunization(s) and/or a TB screening.

Nice To Haves

Experience designing and implementing program quality and process improvement initiatives projects.
Experience with and/or knowledge of Microsoft Office Suite (Excel), advanced data analysis, and operating systems.
Experience developing and implementing evaluation systems and evaluation designs.
Experience with group facilitation and stakeholder management.
Experience with program planning and development.
Master’s degree in public health, business administration, public administration, project management, or related field.

Responsibilities

Coordinates program activities, timelines, and resources to ensure efficient execution
Collaborates with program managers to develop and maintain project plans and work closely to meet program goals and objectives
Tracks program progress, milestones, and deliverables, including grant contracts
Collects, organizes, and analyzes data related to program performance, outcomes, and impact
Assists in developing data collection tools, surveys, and assessment instruments
Supports community outreach efforts and participates in public health education and awareness activities
Leads community engagement efforts, including outreach, needs assessments, and partnership development
Assists in budget management, expense tracking, and procurement activities
Identifies areas for program improvement and assists in implementing corrective actions
May supervise support staff and execute performance plans and individual development plans